Account and Billing Questions
Why does the Update Payment page show the full price of my plan when I have a discounted rate?
If you have been given a discounted rate, or forever coupon, for your ScreenPal plan, you may still see the full unit price of your plan displayed when you update your payment method (from Settings > Plan > Update Payment). For example, this customer ...
Update billing and payment information
If you have a paid plan, you can update your payment and billing information by following the steps below. 1. Log into your account. 2. Click your user icon (), located in the top right corner of the page and select Settings from the menu. 3. In the ...
I have a Solo Plan and would like to purchase a Team Plan
Thank you for your interest in purchasing a plan for your team! We do not currently allow one user to have multiple plan types. To get started with your Team Plan, you can: Purchase the Team Plan with a new email address. Change the email address ...
I have a solo plan, but I'm still being asked to upgrade!
The option to upgrade is available for Solo Deluxe and Solo Premier subscribers depending on the feature being accessed. You may visit our Plans page to determine whether a desired feature is included in the plan you are subscribed to. If a feature ...
Where can I see my bandwidth usage?
To view your account bandwidth, log into your account. Next, click the user icon in the upper right corner of the page () and select Settings. On the left side of the page, under Subscription, click Usage. On the Usage Overview page, you can view ...
What happens to my uploads if I cancel my paid plan?
When your paid plan subscription expires, your account will revert to Free hosting. All content uploaded to our hosting platform will remain in-place and shared links will continue to function. Your account will be subject to the bandwidth limits for ...
Will I receive a refund if I cancel my subscription?
Will I receive a refund if I cancel my subscription? We do not provide refunds unless it's legally required in the region where you live as outlined in our Terms of Service. Canceling your subscription before it expires means you’ll finish your ...
Cancel my subscription
You may cancel your subscription at any time by turning off auto-renewal. Your paid features will continue to be available until the subscription expires at the end of the current billing period. Once expired, your user account will switch to the ...
Setting up your subscription to auto-renew
If you previously canceled your paid subscription you can re-enable it before it expires using the following steps. 1. Click your User icon (top-right corner of the website) and select Settings from the dropdown menu. 2. In them menu on the left, ...
Change my account email or password
The name, email address, and password associated with your user account can be changed in Settings. Here are the steps to do so: 1. Click the User icon (top-right corner of the website) and select Settings from the dropdown menu. 2. From the My ...
Where can I find the license key for my Solo plan?
ScreenPal software does not use license keys. If you access the Screen Recorder and other tools from our website, be sure to log in before launching the app to access the paid features associated with your plan. If you'd like to unlock premium ...
Where can I find ScreenPal's W-9 and Tax ID Number? (W9)
Where can I find the ScreenPal (formerly Screencast-O-Matic) W-9 and Tax ID Number? Right here! ScreenPal Tax ID Number: 35-2549653
How to view invoices, billing statements or print a payment receipt
To access your invoices, billing information, or to print a copy of an invoice receipt, follow the instructions below. 1. Log into your ScreenPal account. 2. Click your user badge in the upper right corner and select Settings from the menu. 3. In the ...