Account and Billing Questions
I have a Solo Plan and would like to purchase a Team Plan
Thank you for your interest in purchasing a plan for your team! We do not currently allow one user to have multiple plan types. To get started with your Team Plan, you can: Purchase the Team Plan with a new email address. Change the email address ...
I have a solo plan, but I'm still being asked to upgrade!
To access the paid features of our product, quit the desktop application. Log in to our website with the email address used to complete your purchase. Then, launch the screen recorder, screenshot tool, or video editor. You can launch the tools from ...
Where can I see my Premier bandwidth usage?
To view your Premier account bandwidth, log into your account. Next, click the user icon in the upper right corner of the page () and select Settings. On the left side of the page, under Subscription, click Usage. On the Usage Overview page, you can ...
What happens to my uploads if I cancel my Premier Hosting?
What happens to my uploads if I cancel my Premier Hosting? Your account will revert to Free hosting. All your links should continue to function. Your account will be subject to the bandwidth limits for free hosting and you will lose Premier features ...
Will I receive a refund if I cancel my subscription?
Will I receive a refund if I cancel my subscription? We do not provide refunds unless it's legally required in the region where you live as outlined in our Terms of Service. Canceling your subscription before it expires means you’ll finish your ...
How do I cancel my subscription?
Complete the steps below to cancel a Deluxe or Premier subscription. Once a subscription is cancelled, you'll still be able to use it until the expiration date. Cancel your subscription 1. First, log into your account. 2. Click your user badge () in ...
Setting up your subscription to auto-renew
Setting up your subscription to auto-renew If you previously cancelled your paid subscription you can re-enable it before it expires. First, log into your account. Next, click your user icon in the top right corner of the page and click Settings from ...
Change your account email or password
How do I change my account email or password? You can change your account name, email address or password by logging into our website, clicking your user icon in upper right of page, and then clicking Settings from the menu. From the My Profile page, ...
Where can I find my license key for my Solo plan?
Where can I find my license key for my Solo Deluxe, Premier or Max plan? Our software does not use license keys. If you use our tools from our website, please be sure to log in before launching the app to access the paid features associated with ...
Where can I find Screencast-O-Matic W-9 and Tax ID Number? (W9)
Where can I find Screencast-O-Matic W-9 and Tax ID Number? (W9) Screencast-O-Matic Tax ID Number: 35-2549653
How to view invoices, billing statements or print a payment receipt
To access your invoices, billing information, or to print a copy of an invoice receipt, follow the instructions below. 1. Log into your account. 2. Click the user badge () in the upper right corner and select Settings from the menu. 3. In the menu on ...