What happens to my uploads if I cancel my paid plan?
When your paid plan subscription expires, your account will revert to Free hosting. All content uploaded to our hosting platform will remain in-place and shared links will continue to function. Your account will be subject to the bandwidth limits for free hosting and you will lose paid plan features such as:
- Backup video projects to a secure cloud storage location
- Restore video projects stored only in the cloud
- Access video projects from multiple computers
- Transfer mobile recordings to Video Editor on desktop computer
- Access to Quizzing section
- Edit existing quiz details
- View results
- Content trends
- Unique and total views
- Media Player
- Content Hosting Site
Collaboration and Sharing (for Team plans only)
- User groups
- Folder sharing
- Channel sharing
- Transfer of content ownership
Cancel my subscription
You may cancel your subscription at any time by turning off auto-renewal. Your paid features will continue to be available until the subscription expires at the end of the current billing period. Once expired, your user account will switch to the ...
Will I receive a refund if I cancel my subscription?
Will I receive a refund if I cancel my subscription? We do not provide refunds unless it's legally required in the region where you live as outlined in our Terms of Service. Canceling your subscription before it expires means you’ll finish your ...
I have a solo plan, but I'm still being asked to upgrade!
The option to upgrade is available for Solo Deluxe and Solo Premier subscribers depending on the feature being accessed. You may visit our Plans page to determine whether a desired feature is included in the plan you are subscribed to. If a feature ...
Setting up hosting
Setting up and customizing hosting Free and Deluxe Users If you are a Free or Solo Deluxe user, you have access to our free hosting services that enable storing, customization and sharing your image and video content. You can configure several ...
Add or remove a Billing Contact in a Team Plan
Adding a Billing Contact To add a Billing Contact to your Team Plan, follow the steps below. Log into your account as an Account Owner or Admin. Click your user badge () in the upper right corner and select Settings. In the menu on the left side of ...