What happens to my uploads if I cancel my paid plan?
When your paid plan subscription expires, your account will revert to Free hosting.
Free ScreenPal accounts have a limit of 10 hosted videos. If your account exceeds the 10-video limit, you will receive an email stating that you have 30 days until all but your most recently uploaded 10 videos are moved to the Trash. You will also see a banner within your ScreenPal account with this information. For more details about the Free account video limit, and how to download the hosted videos you would like to keep, see our Upload limit for Free users article.
Additionally, when your paid plan lapses, you will lose access to paid plan features such as:
AI Tools
- Speech-to-Text captions and chapters
- Text-to-Speech narration
- Quiz question generation
- Transcript translation
Secure Backup
- Backup video projects to a secure cloud storage location
- Restore video projects stored only in the cloud
- Access video projects from multiple computers
Mobile Transfer
- Transfer mobile recordings to Video Editor on desktop computer
Quizzing
- Access to Quizzing section
- Edit existing quiz details
- View results
Analytics
- Content trends
- Unique and total views
Stock Media
- Templates
- Videos
- Images
- Music
Branding
- Media Player
- Content Hosting Site
Collaboration and Sharing (Team plans only)
- User groups
- Folder sharing
- Channel sharing
- Transfer of content ownership
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Cancel my subscription
You may cancel your subscription at any time by turning off auto-renewal. Your paid features will continue to be available until the subscription expires at the end of the current billing period. Once expired, your user account will switch to the ...
Will I receive a refund if I cancel my subscription?
We do not provide refunds unless it's legally required in the region where you live as outlined in our Terms of Service. Canceling your subscription before it expires means you’ll finish your current subscription period without receiving money back. ...
I have a solo plan, but I'm still being asked to upgrade!
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