I have a solo plan, but I'm still being asked to upgrade!

To access the paid features of our product, quit the desktop application. Log in to our website with the email address used to complete your purchase. Then, launch the screen recorder, screenshot tool, or video editor.  You can launch the tools from the upper right of your account.

Buttons: Take a screenshot, launch the recorder, open video editor.

This will link your purchased plan with your desktop software. 

Still not working? Make sure that you have a paid plan associated with your email. Double-check that you don't have additional accounts.

Click on your initial bubble in the navigation to verify that you have a Deluxe, Max or Premier Plan.

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