I have a solo plan, but I'm still being asked to upgrade!
The option to upgrade is available for Solo Deluxe and Solo Premier subscribers depending on the feature being accessed. You may visit our Plans
page to determine whether a desired feature is included in the plan you are subscribed to. If a feature included in your plan is unavailable to you, use these steps to regain access.
- Log in to screenpal.com using the credentials associated with your paid subscription.
- Click on the desired launch icon (top-right corner).
- This should launch the app with regained access to paid features.
If a software update is available you will be asked to install the update prior to app launch. Follow the prompts to complete the installation. This may include pop-up notifications asking you to click Download, Open, Run, or Allow. The appearance and placement of these notifications vary depending on the web browser and operating system you are using.
If you still lack access to paid features, you may be logged in using a different user account than the one associated with your paid subscription. To check whether this is the case, click on the User icon (top-right corner) and view the plan type:
If the plan type displayed is Free User, logout then login using your paid account credentials.
Setting up hosting
Setting up and customizing hosting Free and Deluxe Users If you are a Free or Solo Deluxe user, you have access to our free hosting services that enable storing, customization and sharing your image and video content. You can configure several ...
What happens to my uploads if I cancel my paid plan?
When your paid plan subscription expires, your account will revert to Free hosting. All content uploaded to our hosting platform will remain in-place and shared links will continue to function. Your account will be subject to the bandwidth limits for ...
Team Admin: Revoke user access to your Team Plan
If a user leaves your organization, or you no longer want that user to be a part of your Team Plan, you can revoke access and determine how to handle the content that user created. To do this, follow the steps below: 1. Log into your Team account as ...
I have a Solo Plan and would like to purchase a Team Plan
Thank you for your interest in purchasing a plan for your team! We do not currently allow one user to have multiple plan types. To get started with your Team Plan, you can: Purchase the Team Plan with a new email address. Change the email address ...
Where can I find my license key for my Solo plan?
Where can I find my license key for my Solo Deluxe, Premier or Max plan? Our software does not use license keys. If you use our tools from our website, please be sure to log in before launching the app to access the paid features associated with your ...