Why does the Update Payment page show the full price of my plan when I have a discounted rate?

If you have been given a discounted rate, or forever coupon, for your ScreenPal plan, you may still see the full unit price of your plan displayed when you update your payment method (from Settings > Plan > Update Payment).

For example, this customer has been given a coupon and has historically paid $27.00 per month for their Solo Deluxe plan. However, it appears they will be charged $48.00 for this plan on their next invoice.

Rest assured that if a forever coupon has been applied to your prior invoices, it will still be honored going forward. The subscription value displayed in the first section of the page above is the full unit cost, not what you will pay.  When your payment is collected, the discounted rate will be applied to your payment method, rather than the full unit price.

If you have any further questions about your plan or payment, please click here to submit a ticket for our Support Team.

• Related Articles

• Update billing and payment information

  If you have a paid plan, you can update your payment and billing information by following the steps below. 1. Log into your account. 2. Click your user icon (), located in the top right corner of the page and select Settings from the menu. 3. In the ...

• Setting up hosting

  Setting up and customizing hosting Free and Deluxe Users If you are a Free or Solo Deluxe user, you have access to our free hosting services that enable storing, customization and sharing your image and video content. You can configure several ...

• What should I do if I get the "DISK TOO FULL" error?

  If you receive a pop-up error message which states "DISK TOO FULL", it means that your computer's hard drive is too full so the Screen Recorder can't record. By default, the Screen Recorder will save data to your main hard drive, which is usually C: ...

• Customize your organization's Help page

  As a Team Owner or Account Admin, you can customize the information that is displayed on your Team's Help page. This page is displayed for your users when they log into their account, click their user icon (), and select Help from the menu. To ...

• I have a Solo Plan and would like to purchase a Team Plan

  Thank you for your interest in purchasing a plan for your team! We do not currently allow one user to have multiple plan types. To get started with your Team Plan, you can: Purchase the Team Plan with a new email address. Change the email address ...