Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?

Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?

If the Screen Recorder crashes (or you only see a static image in the webcam window) when you try to record your webcam, you may have another application installed that is causing a conflict when the Screen Recorder tries to use the webcam.

Check to see if you have any of these applications installed which can cause the problem:

  • XSplitBroadcaster
  • Cyberlink Webcam Splitter
  • YouCam
  • ASUS Virtual Camera
  • UScreenCapture
  • ChromaCam
  • EpocCam
  • Cam Link 4K
  • ManyCam
  • mimoLive
  • Reincubate Camo


If so, you'll need to uninstall them to use the webcam recording feature in the Screen Recorder.

Also, please make sure that you have the latest software drivers installed for your webcam.

    • Related Articles

    • Adjust, resize, and crop a webcam recording

      If you want to adjust your webcam recording, you can easily resize and crop it in the video editor. After you complete your webcam recording, click Done and then click Save/Upload. 1. Edit the video and click on the webcam preview. The Camera menu ...

    • Customize your webcam

      When you use ScreenPal's Screen Recorder to record your screen and webcam together, you can easily customize the appearance of your webcam. Begin by opening the Screen Recorder and click Both. This displays your webcam preview. To change the shape of ...

    • Screen Recorder and Screenshot shortcuts

      Screen Recorder and Screenshot Shortcuts You can set up keyboard shortcuts, or hotkeys, to launch our content creation tools on your Windows PC or Mac. These shortcuts allow you to quickly perform the following actions: Open the content manager Start ...

    • Recorder captures all black instead of the screen (Windows)

      Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. Windowed Mode If you are ...

    • Record your Android device screen

      Download the Screen Recorder and Video Editor app for Android Get our app on Google Play. Using the Android Screen Recorder: You can launch the recorder by using overlay controls, the notification bar, or directly from our Android app. Record using ...