Uninstall and reinstall the desktop application on Windows OS
Uninstalling the Desktop Application:
To uninstall our app on a
Windows OS computer, please open the
Windows Control Panel and
uninstall any of these apps that you see listed:
- ScreenPal v3.0
- Screen Recorder Launcher
- Web Launch Recorder
restart your computer.
This step is important.
Now let's reinstall:
To reinstall the application on your Windows computer, please login and click one of the tools buttons in the upper right.
Once installed, you can launch the ScreenPal application directly from the website, from your Applications folder, or from the Windows Task Bar if you have a ScreenPal account.
Please contact our support team if you need further assistance.
Uninstall and reinstall our desktop application on MAC OS
Uninstalling the ScreenPal Desktop Application: On a Mac OS Computer, you can uninstall our application by opening the Mac Applications folder and dragging the folder named ScreenPal-v3 to the trash. Next, click Go on the Mac Finder menu, hold down ...
Content storage locations on Windows and Mac
ScreenPal content is stored on your computer in a different location depending on whether you have a Windows PC or a Mac, and which version of our application you currently have installed. ScreenPal content on MacOS If you are on a Mac, follow the ...
Find a recording (Windows and macOS)
If you are unable to locate a recording, where to look depends on whether you are looking for the video project, a saved MP4 video file, an uploaded video, or an exported .screenpal file. On older versions of the application, the default storage ...
Browse or Select folder closes immediately while attempting to save a video (Windows 10)
If you are experiencing an issue while saving videos to your computer from our screen recorder or video editor application, where the Browse or Select box closes immediately after clicking them, the issue could be caused by having a God Mode Folder ...
Grant permission to record on MAC OS
Grant Screen Recording permission If you are experiencing issues recording your screen with our application using MAC OS, or if the application is only recording your background or wallpaper, follow the steps below to troubleshoot this issue. 1. On ...