Why Can't I See My Recording In My Screencast-O-Matic Account Online?

Why can't I see my video on my ScreenPal Content page online?

Why can't I see my videos and images created in the app on my online Content page?

Content you create using the app is stored locally on your device. It only gets uploaded to ScreenPal's content hosting platform when you open the video in the desktop app and use the Upload to ScreenPal feature. The one exception to this is the Video Messaging extension for Chrome, which uploads recordings automatically.

Video and image projects can be accessed via the Video Editor's Project Manager. These projects are the raw, unprocessed files stored locally on your device, complete with individual edit points, overlays, narration, etc. You have access to the full editing history. Video and image projects can be edited and re-edited in a non-destructive format.

When you use the Upload to ScreenPal option, the video (or image) project is flattened, resulting in an MP4 (or JPG) file, and uploaded to your online Content page. Note that it is only the uploaded video (or image) which is flattened; the project remains fully editable in the app. Once the upload completes, the uploaded content is available for you to access or share online.  If at some point you delete the video project in the app, then later on realize you need to perform further edits, you can send the uploaded video back to the app using the Send to Video Editor feature.  Click here to learn more.

It is important to note that the Auto Backup feature is for storing video projects in a secure online storage location, which is completely separate from the content hosting platform.  The secure cloud backup feature backs up your video projects to a personal storage space.  This is different than the content hosting platform where you can manage and share videos uploaded to our site.  In other words, "backup" is like a personal lockbox in the cloud while "upload" is a way to share content.  Click here for more information.


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