Backup and Restore

We support online or "cloud" backups.  Perhaps you'd like to access your recordings on multiple computers or know that they are in a protected location in case something happens to your computer.  In either case, our Backup and Restore can help.  Watch the video tutorials for Backup and Restore or refer to the article below for assistance.

Table of Contents

• Auto Backup all Recordings
  
• How to Backup a Single Recording
  
• How to Backup Multiple Recordings
  
• Which Recordings are Backed Up?
  
• How Do I Remove Recordings From Backup?
  
• How to Restore a Recordings
  
• Frequently Asked Questions
  

Key reasons to use this feature:

1. Backup so you can delete your original recordings and save local disk space.
   
2. Backup so you can edit your recordings across multiple computers.
   
3. Backup so you won't lose recordings if your computer is lost or damaged.
   

Our Deluxe and Premier versions let you manage multiple recordings on your computer so you can edit them before saving to a video file or uploading to share. Learn more   

Please note that you will need to be logged in to your Premier account in order to use the secure backup feature.

Auto Backup All Recordings

Our content management area has a feature that will allow a user to automatically backup all new content.  A user will find this very helpful if they already have many recordings in their library or if they are regularly making new recordings.  Without auto-backup on, one will need to manage the backup status for recordings manually.

This feature has a highly visible indicator located near the top center of the content manager.  The indicator is initially turned off and looks like the below.  Please note that you may not see this indicator active if you are not logged in with a Premier plan.

This indicator tells a user how many of their recordings are not currently backed up.  In order to quickly make sure all of one's content is being backed up, click on Auto Backup: OFF, and click on Enable Auto Backup in the dropdown.

Going forward, all of your content will be automatically backed up! 

If you'd like to turn Auto Backup off, simply click on the same indicator and select Disable Auto Backup in the dropdown.  Your content will no longer automatically upload into our secure vault.

How to Backup a Single Recording

After you create a new recording, or import a recording from a video file, you can backup that recording by going to the preview screen (shown in the screenshot below) and clicking the  Backup dropdown in the upper right of the application window. (Video tutorial)

You will only see this option if you are logged in with your Premier account.

Click on the Backup drop down, and select Add Backup.

After you've enabled backups on a recording you'll see a green check mark next to the Backup drop down menu:

How to Backup Multiple Recordings

To enable backups on many recordings you can go to your list of recordings. ( Video tutorial )

Click on the Manage Video Projects checkbox in the upper left and begin to select recordings by clicking on individual recordings until they have a small light blue outline. (Learn more about managing recordings.)

If you want to backup all of your recordings, you can click on All right next to the checkbox and all of the recordings in your library will be selected.

Next, click on Add in the upper menu to the right of the cloud and lock icon.  Click OK to submit. 

All the recordings selected will begin to upload to the secure online backup. You will see an upward facing arrow in the upper right of a recording that is currently being uploaded to backup storage.

Important Note:  If you close the application while recordings are backing up online, you will be prompted whether to continue or to wait until the next time you have the application open.  Backups will automatically proceed the next time you have the application open. 

Once completed, you can verify which recordings are backed up by seeing the addition of a cloud icon on your recording like below.

Which Recordings are Backed Up?

Go to your list of recordings.  If any of your recordings are backed up, you will see a cloud icon with a lock on the recordings showing that it is backed up properly.

 How Do I Remove Recordings From Backup?

If you'd like to stop recordings from backing up and remove them from the secure online backup, you can do this two ways.

The first way is to click on the recording to get to the detailed recording screen, and click on Backup in the upper right.  In the drop down at the bottom, you'll want to select Remove Backup . 

The recording will stop backing up and be removed from our secure online backup.

To remove multiple recordings go to your list of recordings.

Click on the Manage Video Projects checkbox in the upper left and begin to select recordings by clicking on individual recordings until they have a small light blue outline.  

Next, click Remove in the upper menu. Click OK to submit.

How to Restore a Recording

Maybe you deleted a recording off your local computer.  We can restore this recording to your library. ( Video tutorial )

Go to your list of recordings in our application.  Find the recording you would like to restore, and simply click on it.  It will begin downloading to your local application.  You will see a downward pointing arrow and a progress indicator as the backed up recording is getting downloaded to your application.

Once downloading is complete, you should have your recording restored properly to your library. 

If you have more recordings that you'd like to restore, continue single clicking on those other recordings and they will begin downloading in a queue.  Once all are downloaded, the recordings you chose to restore will now be available for editing.

FAQ

How do I backup ALL of my recordings at once?

The easiest method is to enable Auto Backup .  Once enabled, all current and future recordings will begin backing up.

Alternatively, refer to the section on How to backup many recordings  and make sure during recording selection to click the All option to select all recordings. 

What should I do if my computer lost all its recordings?

Make sure you are logged in with the account that you backed up the recordings on and start the screen recorder app.  While online, the client will fetch any recordings from the backup storage and place their thumbnails in your content manager view.  At this point, click on the recordings you need with a single click and they will begin downloading to your local application.

We will safely store all your backed up recordings.  Simply click on the ones you need and they will soon download to your application.

How do I remove my recording from being backed up?

If you have one or more recording that you would no longer like backed up, you can click on the recording itself and click on Backup in the upper right.  Now click Remove backup and the recording will no longer be backed up.

In the case of many recordings, select the recordings using the checklist icon in the upper left and select the recordings. Click on Remove to stop these recordings from being backed up.  

What happens if I delete a recording on my computer that is backed up?

The recording will still appear in your list of recordings but will be backed up online only.  This recording no longer exists on your local application and is no longer taking up space on your hard drive.

To retrieve the recording once again, simply click once on the recording and it will begin downloading back to your local application.

What happens if I delete a recording that is NOT backed up?

As long as you didn't commit the deletes, you will still be able to retrieve the recording. However if these deletes were committed, your recording has been permanently deleted.  You can see the Manage Recordings tutorial for more information.

If I modify or edit a recording on my computer, will it automatically be backed up online?

Yes.  Once the local recording is edited, it will be automatically backed up and will replace the one backed up online.

Why don't I see the Backup option in the top right?

Make sure you are logged in to your Premier account in the screen recorder application.  If you do not see it, you may not be logged in or don't have the feature enabled for your subscription .

What happens to my backups if I cancel my subscription?

If you cancel your Premier subscription or downgrade to Deluxe then backups will be removed soon after you cancel or downgrade.

How does backup work when I'm offline?

The application waits until you are back online to backup/restore.

If you have made edits across 2 or more computers while offline, all of the edits will show up in the edit history, but only the latest edit from the last computer that came online will be the copy that is stored in backup.  If this is not the version you want, you can use the Edit History feature to find the proper revision.

Can I backup video files that I imported?

Yes you can.  The process is the same as backing up created recordings.

Using multiple accounts?

You can use multiple accounts with the our recorder, however you will only be able to backup files with a Premier account . 

Unable to backup?

If you receive the error "Failed to connect to online backup!"  Check to make sure you have internet connectivity.  If so, please then check if an antivirus software may be hindering connectivity to backing up.  If not an antivirus, check with your network administrator that a proxy is not interfering with the connection. 

Is backup different from the hosting feature?

Yes.  The backup feature is designed as a personal storehouse for your recordings.  There is no sharing involved.  This feature prevents a loss of work and allows work to be done across multiple computers.

Premier hosting , on the other hand, is for publishing and sharing recordings with individuals, teams, or publicly.