What should I do if I get the "DISK TOO FULL" error?
If you receive a pop-up error message which states "DISK TOO FULL", it means that your computer's hard drive is too full so the Screen Recorder can't record.
By default, the Screen Recorder will save data to your main hard drive, which is usually C: on Windows or Macintosh HD on macOS. You must free up space on this hard drive to continue recording. You may do so by deleting files or moving them to another hard drive or external storage location.
Another way to free up space is to delete video projects you no longer wish to keep. Be sure to restart the app afterward, since it won't actually delete the files until you close it.
If you have some recordings that you don't want to delete you should consider exporting them to a compressed .screenpal file by clicking the Export button, after which you can delete the video project in the app. Later, you can import the video project using the .screenpal file if you need to edit or upload it again.
Our Solo Premier, Solo Max, and Team Business/Education plans include the Secure Backup feature. This provides the ability to backup video projects to secure cloud storage. This enables you to delete video projects without losing the ability to edit the videos again in the future. Just be sure to verify that the backup completed successfully prior to doing so. Here is an article which describes this feature in greater detail:
- Backup and Restore
If you are a Team or Solo plan subscriber, you may also choose a different folder to save your recordings to as described in this video tutorial:
- Manage Recordings
Send us an error report to get help
If you experience issues while using any of our apps, you can submit an error report by following these steps: Windows or Mac Desktop Apps Open the app from your Start menu or by logging in and clicking the on the upper right of the page. In the ...
Error while encoding (Windows)
If you receive a pop-up message stating "Error while encoding" after you click Upload or Save as Video File, this may be due to your anti-virus or firewall software (e.g. Comodo, Zone Alarm, etc.). To fix this issue, set the anti-virus/firewall ...
Resolve the error stating "Sorry that recording is corrupted. Do you want to delete it?"
Corrupted recordings occur when the original recording files are affected in an unexpected way. If you receive a pop-up message which states "Sorry that recording is corrupted. Do you want to delete it?", it may be due to a cloud-sync application ...
Get the latest version of the install for Mac
How do I get the latest version of the install for Mac? There are two ways to update your version of our app on Mac. First, log into our site and launch the tools: This will automatically update your application to the latest version. You can also ...
Why does the Update Payment page show the full price of my plan when I have a discounted rate?
If you have been given a discounted rate, or forever coupon, for your ScreenPal plan, you may still see the full unit price of your plan displayed when you update your payment method (from Settings > Plan > Update Payment). For example, this customer ...