Upload Failure

Upload Failure

Videos can be uploaded to ScreenPal's content hosting platform either directly via the +New button in your online Library or via the Share button in the app.

This article provides steps for troubleshooting uploads initiated from the desktop app.

If you are uploading directly from the website, the most likely reasons are:
  1. The file is larger than the 2 GB limit.
    1. In this case, first Import the video into our desktop app, then open the video there and use the Share feature to upload the video. This method will reduce the file size without negatively impacting the quality.
  2. A firewall or browser security extension are blocking communication.
    1. If you are connected to a network server that is managed by your organization, ask your IT department's network administrator to implement the exemptions listed here.
    2. To determine whether a browser extension is the cause, open a private/incognito window and try performing the upload there.
  3. The file is incompatible.
    1. If you suspect that this may be the case, use an online video converter to transcode the video to .mp4 format (with h.264 video and aac audio codecs).


    • Related Articles

    • I tried to upload a captions file but received an error

      When you upload a captions file from ScreenPal hosting by clicking Captions from File, you may experience an error where the captions are not displayed in the video Timeline. This issue occurs when your captions file is not encoded properly. All ...

    • Upload captions

      Captions ScreenPal enables you to create and upload captions from a file and add them to your video. These captions are displayed on the screen as your video plays, enabling those who cannot hear or understand the audio to access the content within ...

    • Error while encoding (Windows)

      The "Error while encoding" message indicates that an issue occurred either during encoding or the subsequent save or upload process. This is most commonly caused by firewall or anti-virus software blocking our app from accessing necessary online ...

    • See more upload options

      How to see more upload options Our screen recorder allows you to upload recordings to various services like YouTube, Vimeo, or to our own hosting site. In order to add these services, please see the instructions below. View more upload options To see ...

    • Upload a PowerPoint presentation

      You can include Microsoft Powerpoint slides in your video projects by doing either of the following: Importing a presentation using our Story feature. Recording a presentation directly on your computer screen using the Recorder. Importing a Microsoft ...