Admins: Enable our apps to work over a protected network (domains and ports)

Admins: Enable our apps to work over a protected network (domains and ports)

Firewall, Content Filter, Network Security

Businesses and schools may use firewall settings and content filters that prevent our applications from properly communicating online.  If your network is restricted, your may have seen messages like these:

"Failed to download the latest version of the app! Please check your internet connection, anti-virus, or firewall settings and try running again."
"Failed to Upload! Are you on a restricted network at a school or business?"

Configuring firewall rules:

If the network is restricted, you will need to speak with the IT administrator and ask them to allow or exempt all HTTP/HTTPS traffic on the following domain:
*.screenpal.com
*.screencast-o-matic.com

Note: We use subdomains and may deploy new subdomains in future so please use the * delimiter.

The app needs to access files over port 80 on:  



    • Related Articles

    • Team Plan Admins: Enable or Disable Upload Endpoints for the ScreenPal App

      Team Plan Admins: Enable or remove upload endpoints for our app The ScreenPal desktop application allows users to save their recordings as a video file or to upload their recordings to services including the ScreenPal hosting site, YouTube, Google ...
    • Admins: Enable Backup and Restore for your Team Members

      Our application supports online or "cloud" backups for your team members' video and recording projects stored locally (unpublished) by the app on their Windows and Mac devices. By default, the admin setting for Backup and Restore is not selected, so ...
    • Admins: Install ScreenPal for all your Chromebook Users

      Admins: Install our application for all your Chromebook users If your company or organization administers a fleet of Chromebooks with ChromeOS, you can bulk install the screen recorder and video editor from within the Google Admin console. Key ...
    • Admins: Install ScreenPal on your organization's Android devices

      Silently install the ScreenPal app for Android users When you use Android Enterprise with an enterprise mobility management (EMM) provider who offers full device management, you can silently distribute apps to Android devices in your organization, ...
    • Enable and manage commenting on a video

      Enable comments on your video You can allow viewers to add text and video comments to your videos by enabling the comment setting on the Video Details tab. To do this, follow the steps below. 1. Log into your account. 2. Click My content at the top ...