Resolve the error stating "Sorry that recording is corrupted. Do you want to delete it?"
Corrupted recordings occur when the original recording files are affected in an unexpected way.
If you receive a pop-up message which states "Sorry that recording is corrupted. Do you want to delete it?", it may be due to a cloud-sync application like OneDrive, Google Drive, or Dropbox. These applications can lock files while they are being uploaded/synced to the cloud, which blocks ScreenPal's ability to write to the files. If this occurs while recording or performing edits, the video project may experience corruption.
To avoid this issue, change your main storage location to a folder that the cloud-sync app does not have setup for cloud syncing. For example, our default storage location is:
The main storage location may be changed in the Video Editor's Project Manager:
After confirming the issue is resolved with a brand new recording, please move the old recordings to the new location to avoid further corruption.
For steps to change the main storage location and move the recordings, please click here
Resolve the "401 Unauthorized" error when using ScreenPal with the Moodle LMS
If you are using the ScreenPal LTI v1.3 application with a self-hosted instance of Moodle, you may encounter a "401 Unauthorized" error message when ScreenPal tries to synchronize data with your Moodle Gradebook. This can occur when a student ...
Send us an error report to get help
If you experience issues while using any of our apps, you can submit an error report by following these steps: Windows or Mac Desktop Apps Open the app from your Start menu or by logging in and clicking the on the upper right of the page. In the ...
Error while encoding (Windows)
If you receive a pop-up message stating "Error while encoding" after you click Upload or Save as Video File, this may be due to your anti-virus or firewall software (e.g. Comodo, Zone Alarm, etc.). To fix this issue, set the anti-virus/firewall ...
What should I do if I get the "DISK TOO FULL" error?
If you receive a pop-up error message which states "DISK TOO FULL", it means that your computer's hard drive is too full so the Screen Recorder can't record. By default, the Screen Recorder will save data to your main hard drive, which is usually C: ...
"Sorry, this recording has missing files since iCloud Drive 'Optimize Mac Storage'" is enabled
ScreenPal stores your video projects in a default folder on your Mac. Older versions of ScreenPal store video projects in the Documents folder, in either a ScreenPal sub-folder, or a Screencast-O-Matic folder (if you used ScreenPal prior to the ...