I keep seeing an "Already Open!" message (in my web browser), or a "Recorder is already open!" message (in the app)
The app has most likely become minimized (or maybe it's behind another app window). Try switching back over to the recorder by pressing the "Alt + Tab" Hotkey in Windows, or the "Command + Tab" Hotkey if you're on a Mac.
Recorder will not launch from my web browser
If you're having troubles launching the Screen Recorder from within your web browser then you should try downloading our stand-alone app installer so you can run the Screen Recorder like any other app installed on your Windows or Mac computer: ...
Can't launch since Microsoft Defender SmartScreen message states that Windows protected your PC
If you attempt to launch the app via a web browser and receive a SmartScreen pop-up message stating “Windows protected your PC”, use these steps to run the app: Click More Info Click Run Anyway
Add your account to our mobile app
You can quickly log into your account using our mobile application to upload mobile recordings to your account and access the features associated with your account from your iOS device. To do this, follow the steps below. 1. Open our app on your iOS ...
Install the ScreenPal app on macOS
Install the ScreenPal for macOS The ScreenPal desktop app includes the Screen Recorder, Video Editor, Screenshot and Image Editor tools. Complete the steps below to install the app for macOS. 1. Go to screenpal.com. In the upper right corner, log ...
Install the ScreenPal app on Windows
Install the ScreenPal Desktop app on Windows The ScreenPal desktop app includes the Screen Recorder, Video Editor, Screenshot and Image Editor tools. Complete the steps below to install the app for Windows. 1. Go to screenpal.com. In the upper right ...