How iCloud may affect Screenshots on Mac

Where did my Screenshot go?

Our app stores your screenshots by default in the Documents folder on your Mac.  

As a Mac user, you may find some of your screenshots missing due to the use of iCloud's Optimize Mac Storage feature.  The Optimize Mac Storage feature will randomly back up and remove files from your computer. When a file is backed up with iCloud, it will be removed from the our application.

What can I do to access my screenshot?

To access your screenshots again, you will need to tell iCloud to return them to your computer.

Open the Mac Finder and click on Documents and look for a Screencast-O-Matic folder.  Inside the Screencast-O-Matic folder is a Screenshots folder containing these images.   

If iCloud has removed files from any recordings then you will see cloud icons next to the recording folder name as shown in the image below.

Where did my screenshot go?

Click on the    icon next to the recording name to tell iCloud that you want that screenshot back on your computer.

Once you click on the icon a circle will appear showing you the progress while the screenshot is being recovered from iCloud.  When the image is ready, the icon will disappear. 

After the screenshot is recovered from iCloud you must close and restart the Screencast-O-Matic application to access your screenshot again.

When the screenshot is recovered, any annotations or overlays that you have added will be flattened on the image and no longer editable.

What can I do to stop this from happening in the future?

If you'd like to stop this from happening in the future then you can:

1. Turn off the Optimize Mac Storage feature.
   
2. Choose a different folder in which to store your images.  
   

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