Failed to download latest version for app!

Failed to download latest version for app!

If you receive a message that the app "Failed to download latest version for app! (error: updatejars)" it means the app was blocked from accessing the internet. 

This is usually due to anti-virus or firewall software running on the computer which is blocking the app.

If you are running from within a school or company network it might also be something blocked by your IT department so you should check with them to see if there are any restrictions.  You can provide them this article as a reference.


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