Error while encoding (Windows)
The "Error while encoding" message indicates that an issue occurred either during encoding or the subsequent save or upload process.
This is most commonly caused by firewall or anti-virus software blocking our app from accessing necessary online resources. If you are using a personal computer, please make sure that your anti-virus software is not blocking our app. If you are on a school or business network, we recommend you ask your IT department's network administrator to implement the exemptions listed here.
If this issue is not due to firewall or anti-virus software, it may be due to an error that occurred during recording or afterward, possibly during editing. One likely cause of corruption is the use of a cloud sync app (e.g. OneDrive, Dropbox, iCloud) as the main storage location for ScreenPal video projects.
This article provides further details and steps to change the storage location.
Another potential cause is missing media, which may occur at the time of recording due to a recording source (e.g. monitor, camera, microphone) becoming momentarily disconnected.
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