Error while encoding (Windows)
If you receive a pop-up message stating "Error while encoding" after you click Upload or Save as Video File, this may be due to your anti-virus or firewall software (e.g. Comodo, Zone Alarm, etc.). To fix this issue, set the anti-virus/firewall software to allow the encoder executable or temporarily disable the anti-virus/firewall software when you plan to Upload or Save as Video File.
If the issue is not due to your anti-virus or firewall, follow the steps provided in this article to send us an error report:
Send us an error report to get help
If you experience issues while using any of our apps, you can submit an error report by following these steps: Windows or Mac Desktop Apps Open the app from your Start menu or by logging in and clicking the on the upper right of the page. In the ...
Recorder fails to start capturing computer audio (Windows)
The Screen Recorder can capture Computer Audio on Windows when you have a Solo Deluxe, Premier, Max, or Team plan. If you have Computer Audio enabled in the Screen Recorder and it fails to capture audio, it may be due to your Windows system settings. ...
Resolve the error stating "Sorry that recording is corrupted. Do you want to delete it?"
Corrupted recordings occur when the original recording files are affected in an unexpected way. If you receive a pop-up message which states "Sorry that recording is corrupted. Do you want to delete it?", it may be due to a cloud-sync application ...
What should I do if I get the "DISK TOO FULL" error?
If you receive a pop-up error message which states "DISK TOO FULL", it means that your computer's hard drive is too full so the Screen Recorder can't record. By default, the Screen Recorder will save data to your main hard drive, which is usually C: ...
Record audio on a Windows computer
How can I record the audio from my computer (Windows) ? If you have Windows Vista or later, you can record the audio that is generated by the computer by clicking the Computer Audio option on the recorder controls: If the recorder fails to turn on ...