Error while encoding (Windows)

Error while encoding (Windows)

If you receive a pop-up message stating "Error while encoding" after you click Upload or Save as Video File, this may be due to your anti-virus or firewall software (e.g. Comodo, Zone Alarm, etc.).  To fix this issue, set the anti-virus/firewall software to allow the encoder executable or temporarily disable the anti-virus/firewall software when you plan to Upload or Save as Video File.

If the issue is not due to your anti-virus or firewall, follow the steps provided in this article to send us an error report:

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