How to send us an error report to get help

How to send us an error report to get help

If you have experience issues while using any of our apps, you can submit an error report following these steps:

Windows or Mac Desktop Apps

1. Open our app from your Start menu or by logging in and clicking the  on the upper right of the page.

2. In the upper right corner of the Project Manager click the ? icon.



3. Enter a detailed description of your problem then click the Submit button

The application will send us an error report and we will respond to the email address provided. 

We try to respond to all help requests within 1-2 business days and our office hours are M-F 9am-5pm Pacific Time.

For best results, try and send your report from the app.   If you are unable to launch the app, please click the Submit a Ticket button at the bottom of this webpage.


iOS, Android, and Chromebook Apps

1. Open the app and from the Project Manager (home screen) tab or click Settings 


Settings will be located in the upper right corner of the Project Manager screen for the Chromebook app.


2. From Settings tab or click Need help? Email support.


3. Add a detailed message describing your issue and send your report



Hosting (MyContent on ScreenPal.com)

Please click the Submit a Ticket button at the bottom of this webpage.

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