How to send us an error report to get help

Send us an error report to get help

If you experience issues while using any of our apps, you can submit an error report by following these steps:

Windows or Mac Desktop Apps

  1. Launch the app from system tray in Windows or menu bar on Mac, or via the website:

  2. In the upper right corner of the Project Manager click the ? icon.

  3. Enter a detailed description of your problem then click the Submit button.

The application will send us an error report and we will respond to the email address provided.

We try to respond to all help requests within 1-2 business days and our office hours are M-F 9am-5pm Pacific Time.

For best results, try to send your report from the app.   If you are unable to launch the app, please click the Submit a Ticket button at the bottom of this webpage.

iOS, Android, and Chromebook Apps

  1. Open the app and access the Settings menu.
    - On iOS and Android, click Settings (bottom-right)
    - On Chromebook, click the Gear icon (top-right)

  2. In the Settings menu, click Need help? Email support.
  3. This will launch your default email app, where you can add a detailed message describing the issue you are experiencing and send your report.  Please include as many details as possible.


Content Hosting Website

Please click the Submit a Ticket button at the bottom of this webpage.

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