How to send us an error report to get help

How to send us an error report to get help

How to send us an error report to get help

If you have an problem while using our Screen Recorder or Video Editor, you can submit an error report to us by following these 3 steps:

1. Open our app from your Start menu or by clicking the Open Video Editor button () on the website.

2. In the upper right corner click the ? icon.


3. Enter a description of your problem then click the Submit button


The application will send us an error report and we will respond to the email address provided. 

We try to respond to all help requests within 1-2 business days and our office hours are M-F 9am-5pm Pacific Time.

Note: If you are unable to launch the video editor app, please click the Submit a Ticket button at the bottom of this webpage.

For other ways to get help, click your user icon in the top right corner of the webpage () and then click Help from the menu.

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