General Issues
Use your password manager to associate your Screencast-O-Matic credentials with screenpal.com
After our switch from screencast-o-matic.com to screenpal.com, password managers such as Bitwarden, LastPass, and the built-in password managers for Google Chrome and Microsoft Edge, will not associate your Screencast-O-Matic username and password ...
Unable to edit an imported video
Why can't I import or edit this video? Most likely, the video is saved with High Efficiency (HEVC or HEIF), meaning that the video has been encoded with a compression method that we cannot read. Videos saved from iOS or Android devices are sometimes ...
Resolve the error stating "Sorry that recording is corrupted. Do you want to delete it?"
Recordings can become corrupted when your original recording files are affected in an unexpected way. When a video is corrupted, you may receive an error message similar to the following: "Sorry we failed to open that video project. It looks ...
What should I do if I get the "DISK TOO FULL" error?
If you receive a pop-up error message which states "DISK TOO FULL", it means that your computer's hard drive is too full so the Screen Recorder can't record. By default, the Screen Recorder will save data to your main hard drive, which is usually C: ...
"Sorry, this recording has missing files since iCloud Drive 'Optimize Mac Storage'" is enabled
ScreenPal stores your video projects in a default folder on your Mac. Older versions of ScreenPal store video projects in the Documents folder, in either a ScreenPal sub-folder, or a Screencast-O-Matic folder (if you used ScreenPal prior to the ...
Why can I only record for 5 minutes with the Screen Recorder?
Our Screen Recorder requires free space on your hard drive in order to capture screen recordings. You could be running low on free hard drive space which can limit how long you can record for. Here is a link to an article that provides ways to free ...
Typing or pressing keys on the keyboard will start or pause the recording (macOS)
If typing on a macOS device while using the Screen Recorder either starts, stops, or zooms a recording, this may be due to system settings. Here are the steps to check and adjust these settings: Click the Apple icon (top-left corner of your screen) ...