Download, Install, and Launch
Resolve the "401 Unauthorized" error when using ScreenPal with the Moodle LMS
If you are using the ScreenPal LTI v1.3 application with a self-hosted instance of Moodle, you may encounter a "401 Unauthorized" error message when ScreenPal tries to synchronize data with your Moodle Gradebook. This can occur when a student ...
New ScreenPal Chrome extension is disabled
Accept permissions for the new ScreenPal extension Please note that if you were running the old ScreenPal Video Messaging and Desktop Launcher extensions and you install the new extension, Chrome will disable the existing installation until you ...
Mac installation fails when you deny installer permission to files
When you download ScreenPal and attempt to install it, you will receive a message that states, "Installer would like to access files in your Downloads folder," or similar. If you click Don't Allow, you will receive a message stating that the ...
Failed to download latest version for app!
If you receive a message that the app "Failed to download latest version for app! (error: updatejars)" it means the app was blocked from accessing the internet. This is usually due to anti-virus or firewall software running on the computer which is ...
Can't launch since Microsoft Defender SmartScreen message states that Windows protected your PC
If you attempt to launch the app via a web browser and receive a SmartScreen pop-up message stating “Windows protected your PC”, use these steps to run the app: Click More Info Click Run Anyway
Recorder will not launch from my web browser
If you're having troubles launching the Screen Recorder from within your web browser then you should try downloading our stand-alone app installer so you can run the Screen Recorder like any other app installed on your Windows or Mac computer: ...
I keep seeing an "Already Open!" message (in my web browser), or a "Recorder is already open!" message (in the app)
The app has most likely become minimized (or maybe it's behind another app window). Try switching back over to the recorder by pressing the "Alt + Tab" Hotkey in Windows, or the "Command + Tab" Hotkey if you're on a Mac.
Chromebook device troubleshooting
If you are experiencing technical issues or the Screen Recorder is not launching properly on a Chromebook device, please try the following steps to troubleshoot. Sign out of our website by clicking your user icon () in the top right of the website ...