Audio and Video
Automatically Import into ScreenPal feature does not work
For some Mac users, when you click Automatically Import into ScreenPal, the checkbox remains unselected. A tooltip is then displayed which states, "ScreenPal needs your permission to listen for new screenshot files." This issue occurs when you click ...
Artifact Issues with Recording and Display of Webcam Video on Mac
Why am I seeing artifacts after selecting the Background Removal options and when using a webcam on my Mac? The tool for removing your background does not work well with certain color profiles on Mac. To fix this issue, you can switch to the sRGB ...
Chrome Extension: My webcam or mic isn't working (Windows)
If you are using Windows and your webcam or mic is not working while using the ScreenPal extension (after clicking the ScreenPal icon in a text box, or launching the Screen Recorder from the Chrome extension, you may not have enabled Chrome ...
Audio waveform not showing up on a Mac with USB mic
Please follow these instructions to show the waveform for future recordings. Use Spotlight to find the "Audio MIDI Setup" app Choose the USB microphone you are using in the left-hand menu Set the Format to 44,100 Hz using the dropdown menu This ...
Recorder captures all black instead of the screen (Windows)
Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. Windowed Mode If you are ...
Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?
If the Screen Recorder crashes (or you only see a static image in the webcam window) when you try to record your webcam, you may have another application installed that is causing a conflict when the Screen Recorder tries to use the webcam. Check to ...
Why is YouTube playback blurry, fuzzy, or unreadable?
YouTube re-encodes uploaded videos to a few different quality settings and will default to playing the lower quality version when you first watch in your browser. To switch playback to HD quality: Click the Gear icon (lower-right corner). Select 720p ...
Recorded audio sounds slow and distorted (Windows)
Computer Audio If you record Computer Audio and it sounds slow or distorted during playback, it may be due to your system’s audio playback settings. Here are the steps to check and adjust these settings: On the far right of the Windows Taskbar, ...
Recorder fails to start capturing computer audio (Windows)
The Screen Recorder can capture Computer Audio on Windows when you have a Solo Deluxe, Premier, Max, or Team plan. If you have Computer Audio enabled in the Screen Recorder and it fails to capture audio, it may be due to your Windows system settings. ...
Set up Realtek Audio sound card to capture computer audio
We have a detailed article outlining settings to check if your computer audio is not being captured. This article is focused on the Realtek Audio sound card, and disabling 5.1 or 7.1 surround sound so the recorder can correctly capture your Computer ...
Black letterboxing is on the left and right sides of a saved MP4 video file
The Screen Recorder captures and saves recordings in the resolution selected via the Size menu. Recording at a resolution with a non-standard aspect ratio (e.g. 1280x800 @ 16:10) can add letterboxing to your video. To correct the problem for future ...
Grant permission to record on MAC OS
Grant Screen Recording permission If you are experiencing issues recording your screen with our application using MAC OS, or if the application is only recording your background or wallpaper, follow the steps below to troubleshoot this issue. 1. On ...