Resolve the message stating that your Team Plan is expiring and your content is frozen and scheduled for deletion

If you have a Team Education plan that self-identifies as K-12, and your plan is almost due for renewal, members of your team may see the following message when they log into their ScreenPal Hosting account:

If your Team Plan has already expired, Team users will see the below message and will not be able to access their content.

As the Team Administrator or Team Owner of your Team Plan, you will receive an email notification from ScreenPal three days before your plan is set to expire. In order for your team members to access their content, you must renew your Team Plan. If you do not renew, your team's content will be permanently removed 5.5 months after your plan's expiration date.

To renew your Team Plan, please contact support.

• Related Articles

• What happens if my Team Plan lapses?

  What happens when you are a member of a K-12 Team Plan that lapses? When you are a member of a Team Plan whose Team Administrator has identified it as a K-12 plan, your content will be frozen when your plan lapses. You will see this message when you ...

• Creating Groups for your team

  If you are a Team Owner or Team Administrator of a Team Plan, you can create collections of users called Groups. Your Team Members can then share content to these groups without having to select individual Team Members. You can also enable a group to ...

• Access ScreenPal as the member of a Team Plan

  As a member of a Team Plan, there are several ways you can access our tools. Sign Up Link If your Team Administrator sends you a sign-up link, click it to sign into your existing ScreenPal account, or create a new account, and request access to your ...

• Groups: Usage and sharing

  If you are part of a Team plan, your Team Admin can create collections of users called Groups. You can then share content to groups and to collaborate on content projects across your team. Share Content to a group 1. Log into your team account and ...

• Team Admin: Revoke user access to your Team Plan

  If a user leaves your organization, or you no longer want that user to be a part of your Team Plan, you can revoke access and determine how to handle the content that user created. To do this, follow the steps below: 1. Log into your Team account as ...