Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?

Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?

If you select a camera in Screen Recorder and the app crashes or the camera preview freezes, it is most likely due to incompatible software running on your computer.

Once the camera is selected, subsequent attempts to open the Screen Recorder or switch to Both or Camera modes may lead to an immediate crash. If this is the case, we recommend you remove the incompatible software and drivers, then uninstall and reinstall ScreenPal to clear the camera settings. These articles provide step-by-step guidance on how to do so on Windows and macOS.

Check to see if you have any of these incompatible applications installed:

  • ASUS Virtual Camera
  • Cam Link 4K
  • Camo (Reincubate)
  • ChromaCam
  • Cyberlink Webcam Splitter
  • EpocCam
  • ManyCam
  • mimoLive
  • Nvidia Broadcast
  • UScreenCapture
  • XSplitBroadcaster
  • YouCam

This is only a list of the applications known to be incompatible, and is by no means complete. Any software that includes virtual device drivers could potentially be incompatible.
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Since the root cause of the issue is the virtual device driver included with these incompatible applications, it is important that you not only uninstall the software, but also the drivers. For best results, check the software company's website for an uninstaller, as a standard uninstall may only remove the software and not the associated drivers.

For assistance, please send our support team an error report from the ScreenPal desktop app, as that will provide a log file and expedite troubleshooting.