Video embeds do not autoplay in Google Chrome

When you generate a video embed code for a ScreenPal video and select the Autoplay Video player option, you might find that the video does not automatically play when you access the video in your browser.

Many web browsers have auto-play of sound disabled by default.  If a video includes audio, the video may be blocked from auto-playing, depending on your browser settings.  You can enable sound for a page, an entire site, or allow autoplay of audio on all sites by default.  The location of the sound settings depends on the browser you are using. Below are instructions for how to change your sound settings in Google Chrome.

Change sound settings for a web page in Chrome

1. Click the Site information icon in the address bar on the page.

2. Toggle the Sound control to the ON position.

Note: If you click the Site settings icon and the Sound toggle is missing, you might need to skip to the Change sound settings for a site section below.

3. Reload the page.

Change sound settings for a site in Chrome

1. Click the Site information icon in the address bar, and then click Site settings.

2. On the Settings page, for Sound, click the drop-down list and select Allow. 

To enable sound for all sites by default, follow the steps provided in this video tutorial.  After you complete the steps, clear your browser cache, and then exit and relaunch Google Chrome.

Note: Many browsers have moved towards stricter autoplay policies to improve the user experience.  Please see the current autoplay policies for several popular browers below.

For Google Chrome, muted autoplay is always allowed. Autoplay with sound is only allowed if you have interacted with the domain (by clicking, tapping, and so forth).  If you are using Chrome on desktop, autoplay is enabled if the user's Media Engagement Index threshold has been crossed. This means that you have previously played a video with sound on the same site.

For Microsoft Edge, media autoplay is set to Limit by default.  Microsoft Edge learns from your online behavior, meaning that if you have visited a site and interacted with its media previously, Microsoft Edge might allow autoplay based on those prior visits and interactions.

In Safari, autoplay is allowed only if the video does not contain an audio track, or if the video includes the muted attribute. Video playback is paused if the video includes audio, becomes unmuted without user interaction, or if the video is no longer visible onscreen (due to you scrolling the page, for example).

• Related Articles

• New ScreenPal Chrome extension is disabled

  Accept permissions for the new ScreenPal extension Please note that if you were running the old ScreenPal Video Messaging and Desktop Launcher extensions and you install the new extension, Chrome will disable the existing installation until you ...

• Edit a video project across a team

  You can use the Video Editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click Manage Video ...

• Share Videos using the ScreenPal Google Chrome extension

  The ScreenPal extension for Google Chrome records enables you to record from your browser. You can record a specific browser tab, a window, or your entire screen. You can also record videos from text boxes on the web and insert them into these text ...

• Use ScreenPal with Google Docs, Google Sheets, and Google Slides

  Google Docs, Google Slides and Google Sheets all allow you to insert comments into your project. You can use the ScreenPal Chrome extension to insert video comments into these areas. Quick, personalized video comments can be much more effective when ...

• Why can't I see my video on my ScreenPal Content page online?

  Why can't I see my videos and images created in the app on my online Content page? Content you create using the ScreenPal app (recordings, screenshots, and so forth) is stored locally on your device. Content is only uploaded to your ScreenPal hosting ...