Use a custom domain (CNAME)

Use a custom domain (CNAME)

Using a custom domain 

When you have a Solo Premier, Solo Max, Team Plan, a Legacy Business or Education Team plan, or you are using our Recorder API, you can use our site to host your content and configure it as a subdomain (for example,

This is a multi-step process and can be completed by following the steps below.

Step 1: Purchase or Register a Domain

You can buy a domain name from a reputable domain name registrar or hosting provider. There are many sites you can use to register a custom domain, such as GoDaddy, A2, Google Domains,, and NameCheap. Visit one of these domain registrars, find the domain name you want to purchase, and follow the instructions on the registrar's site to purchase that domain name.

Step 2: Add your custom domain information in your content hosting account

You have your domain registered and the access URL created – Now let's add it to your hosting settings. 

1. Log into your account as a Team Owner or Account Admin.
2. Click your user badge () and select Settings.
3. In the menu on the left side of the page, click Content Hosting.
4. Under Hosting: Site Setup,  click Request SSL Certificate.

This will start to process of requesting the SSL certificate and securing your CNAME with us.  This process can take up to an hour to complete.

Step 3: Configuring CNAME records with your domain registrar/hosting provider

In the Your domain field, enter the new domain (purchased from your chosen domain name registrar in step 1) that will be used to access your team account.

Click Apply Domain.

We will provide you with a URL to use for your hostname. 

Next, you will need to set up your CNAME to point to your host name by logging into your domain registrar's site and making the necessary DNS modifications. Every registrar is different and you may need to refer to additional support materials to make these modifications. DNS settings are typically under Manage DNS Settings or similar in your control center on your registrar site.

Click the name of your domain registrar below to see their documentation on making DNS modifications:

Step 4: Save your changes in our Settings

After configuring with your domain registrar, add your website to Content Hosting Settings and click Update Video Hosting Settings.

We will secure your SSL certificate. Until then, a message is displayed on this page that states that your SSL Certificate is in process.

You will receive an email when the process is complete. This is will be completed in about 2 hours.

Once you receive the email, navigate back to the Hosting Settings in ScreenPal and click the Enable Now button.


Step 5: You're ready to send traffic to your new site!

Now, select the Use Logo checkbox to select and upload your organization's logo.  

If you do not have a logo, you can enter a Page Title that your audience will see when visiting your site.

Disconnecting your domain from our app

  1. To disconnect your domain from our app, log in and visit Video Hosting Settings.
  2. Click Disconnect.

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