Update the stand-alone recorder to the latest version
How do I update the stand-alone recorder to the latest version?
If you're using the stand-alone Recorder app, start by running the Recorder from the Windows Start Menu on a PC or the Applications folder on a Mac.
Next, open the Recorder to the Manage Recordings window and click the
? icon in the upper-right corner.
You can now view the version of the Recorder you're currently running and whether any updates are available.
If you are currently running the latest version, you will see a message that indicates this, as well as link to the release notes.
If an update is available, a Download link is displayed under Version. Click Download to update the Recorder to the latest version. Once the update is complete, be sure to close and restart the Recorder for the updates to take effect.
Get the latest version of the install for Mac
How do I get the latest version of the install for Mac? There are two ways to update your version of our app on Mac. First, log into our site and launch the tools: This will automatically update your application to the latest version. You can also ...
Failed to download latest version for app!
If you receive a message that the app "Failed to download latest version for app! (error: updatejars)" it means the app was blocked from accessing the internet. This is usually due to anti-virus or firewall software running on the computer which is ...
Recorder won't launch from my web browser, Help!
If you're having troubles launching the recorder from within your web browser then you should try downloading our stand-alone app install so you can run the recorder like any other app installed on your Windows or Mac PC: ...
Recorder captures all black instead of the screen (Windows)
Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. Windowed Mode If ...
Use a Channel Recorder button
What is a Channel Recorder button? Adding a Channel Recorder button enables your audience to launch the recorder and submit their content to your channel. The recorder button launches a version of the screen recorder, that contains a simplified ...