When you log into your organization's learning management system (LMS) and attempt to launch the ScreenPal LTI plug-in, you may see the following message:

This message is displayed when your assigned role in the LMS that is greater than that of a student and your email address has not been added to your ScreenPal Team Plan.

To resolve this issue, please ask your LMS administrator to verify that the email address used for your LMS account has also been added as a user in your organization's ScreenPal team account.