Unable to edit an imported video
Why can't I import or edit this video?
Most likely, the video is saved with High Efficiency (HEVC or HEIF), meaning that the video has been encoded with a compression method that we cannot read. Videos saved from iOS or Android devices are sometimes saved in HEVC/HEIF mode, over more standard formats, to reduce file size and save space. If you'd like to change this setting on your device, follow the steps below.
We support the more common standard format for videos, H.264. You will need to use a third-party tool to convert the videos. You can find these converters online.
How do I change this setting on my iOS or Android device (to stop this from happening)?
To easily import and edit videos, make sure that your videos are saved in a compatible format.
iOS (iPhone or iPad)
- On iOS, you can access your camera settings by visiting, Settings > Camera > Formats.
- Choose Most Compatible.
The settings vary on Android devices, but they are typically in the camera app. Our app cannot import videos that are saved in High Efficiency (HEIF or HEVC) mode. You'll want to choose JPEG/H.264 or Most Compatible.
Edit a video project across a team
You can use the Video Editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click Manage Video ...
Customize the size and shape of my video
You can easily adjust and customize the size and shape of your video from the video editor. There are a number of ways to change the size of your video. You can change either the Canvas size, which is the size of your overall video, or you can change ...
Import and edit an mp4 or other video
Can I import and edit an mp4 or other video? Yes. With all plans, including free subscriptions, you can import a video file to use in the Video Editor. The videos you import must be .mp4, .screenpal, or .somrec files. To import a video, open the ...
Edit an uploaded video
How do I edit a video I’ve uploaded? If you’ve uploaded a video project to your ScreenPal hosting account and you need to edit it, you have two options. Edit the original video project located in your Project Manager by opening the project in the ...
Why can't I see my video on my ScreenPal Content page online?
Why can't I see my videos and images created in the app on my online Content page? Content you create using the app is stored locally on your device. It only gets uploaded to ScreenPal's content hosting platform when you open the video in the desktop ...