Unable to edit an imported video

Unable to edit an imported video

Why can't I import or edit this video?

Most likely, the video is saved with High Efficiency (HEVC or HEIF), meaning that the video has been encoded with a compression method that we cannot read. Videos saved from iOS or Android devices are sometimes saved in HEVC/HEIF mode, over more standard formats, to reduce file size and save space. If you'd like to change this setting on your device, follow the steps below.

We support the more common standard format for videos, H.264. You will need to use a third-party tool to convert the videos. You can find these converters online.

How do I change this setting on my iOS or Android device (to stop this from happening)?

To easily import and edit videos, make sure that your videos are saved in a compatible format. 

iOS (iPhone or iPad)

  1. On iOS, you can access your camera settings by visiting, Settings > Camera > Formats.
  2. Choose Most Compatible.

Android

    The settings vary on Android devices, but they are typically in the camera app. Our app cannot import videos that are saved in High Efficiency (HEIF or HEVC) mode. You'll want to choose JPEG/H.264 or Most Compatible



      • Related Articles

      • Edit a video project across a team

        You can edit your team or co-worker's video editing files, also known as .somrec files.   To share your video files for editing with your team, you will need to export them from your Content Manager.   Content Manager Click on 'Manage Recordings' and ...
      • Import and edit an mp4 or other video

        Can I import and edit an mp4 or other video? Yes, with Deluxe, Premier, and Max Plans you can import a video file to use in the editor. The videos you import must be in one of the following formats: .mp4, .mov, .webm, .screenpal, or .somrec. To ...
      • Edit captions

        There are two ways to edit captions for a screen recording you've previously completed. After editing your captions, you will need to re-upload your video file. You will not have to re-record your video, however, so that's great news! The first way ...
      • Edit History

        Edit History The video editor stores all edits you made to your recordings in a historical timeline. This allows you to move backward and forward within the timeline history to remove or restore past edits. Key reasons to use this feature: Revert ...
      • Edit an uploaded recording

        How do I edit a recording I’ve uploaded? If you’ve uploaded a recording to your Screencast-O-Matic account and you need to edit it, you have two options. Edit the original recording. Edit from the uploaded video. Note: If you originally created the ...