Recorder will not launch from my web browser
If you're having trouble launching the Screen Recorder desktop app from within your web browser, be sure to check the following:
- Are cookies blocked in your web browser, or via a browser extension? If yes, enable cookies, reboot your computer to clear your cache, then try again.
- Are you using a VPN? If yes, exit the web browser and turn off the VPN, then relaunch the web browser and try again.
- If you are using a firewall or anti-virus software, add the following exemptions:
- *.screenpal.com
- *.screencast-o-matic.com
- *.speech.googleapis.com
If the above troubleshooting steps fail to resolve the issue, download our stand-alone app installer so you can run the Screen Recorder like any other app installed on your Windows or Mac computer:
If you are able to launch the app, but are being asked to upgrade, review the troubleshooting steps provided
here.