Recorder captures all black instead of the screen (Windows)

Recorder captures all black instead of the screen (Windows)

Our recorder may record empty (black) video at times.  These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. 

Windowed Mode

If you are using the Screen Recorder to capture a game or application in full-screen mode, you should run the game or application in windowed mode instead of full-screen mode.

Anti-Virus

Some anti-virus programs have a feature to block screen capture.  This may block our app from recording video.  If you have one of the following anti-virus programs, try changing the settings to enable screen capture:
  1. Webroot
  2. Trustee Rapport 
If you have a different anti-virus program running, disable it to see if that fixes the problem.  If you find this to be the case, please let our support team know and we will add it to the list above.

    • Related Articles

    • Black letterboxing is on the left and right sides of a saved MP4 video file

      The Screen Recorder captures and saves recordings in the resolution selected via the Size menu. Recording at a resolution with a non-standard aspect ratio (e.g. 1280x800 @ 16:10) can add letterboxing to your video. To correct the problem for future ...

    • Position the control bar so it is displayed at the top instead of the bottom of the recorder

      How can I position the control bar so it shows at the top instead of the bottom? If you want to have the control bar default to the top of the recording frame, you can set that option by opening the recording settings as shown below. Please note, ...

    • Screen Recorder and Screenshot shortcuts

      Screen Recorder and Screenshot Shortcuts You can set up keyboard shortcuts, or hotkeys, to launch our content creation tools on your Windows PC or Mac. These shortcuts allow you to quickly perform the following actions: Open the content manager Start ...

    • Start the tools (screen recorder, screenshots, editing)

      There are several ways to start our tools, including: 1. From our web page. 2. From your Desktop, Windows tool tray, or your Mac menu bar. 3. Using the Google Chrome extension. 4. From the Project Manager. Web page If you have an account, you can ...

    • Customize the size and shape of my video

      You can easily adjust and customize the size and shape of your video from the Video Editor. There are a number of ways to change the size of your video. You can change either the Canvas size, which is the size of your overall video, or you can change ...