Recorder captures all black instead of the screen (Windows)
Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application.
If you're trying to record a full screen game or application, you should run the game or application in a normal windowed mode instead of fullscreen mode.
Some anti-virus programs have a feature to block screen capture. This may block our app from recording video. If you have one of the following anti-virus programs, try changing the settings to enable screen capture.
- Trustee Rapport
If you have a different anti-virus, disable it to see if it fixes the problem. If you find this to be the case, please let our support team know and we will add it to the list above.
Screen Recorder Launcher API Functions
Screen Recorder and Screenshot shortcuts
Screen Recorder and Screenshot Shortcuts You can set up keyboard shortcuts, or hotkeys, to launch our content creation tools on your Windows PC or Mac. These shortcuts allow you to quickly perform the following actions: Open the content manager Start ...
Start the tools (screen recorder, screenshots, editing)
There are several ways to start our tools, including: 1. From our web page. 2. From your Desktop, Windows tool tray or your Mac menu bar. 3. Using the Google Chrome extension. Web page You can start the free recorder from the screen recorder page. ...
Recorder fails to start capturing computer audio on Windows
The screen recorder can capture computer audio on Windows PCs when you have a Deluxe or Premier plan. You might need to modify the sound settings in Windows before you can enable the capturing of computer audio if the recorder fails to start ...
Questions and Answers about the Screen Recorder Launcher API
Questions and Answers about the Screen Recorder Launcher API This article contains users' questions and answers regarding the Recorder Launcher API. Table of Contents Can we specify "screen and webcam," or the desired resolution, automatically from ...