Video stops recording or you cannot stop your video recording
This often happens when your device is out of memory or space. We recommend that you close out of the other apps running in the background.
Also, please check your device to make sure that you have sufficient storage.
Why can't I see my video on my ScreenPal Content page online?
Why can't I see my videos and images created in the app on my online Content page? Content you create using the app is stored locally on your device. It only gets uploaded to ScreenPal's content hosting platform when you open the video in the desktop ...
Why can I only record for 5 minutes with the Screen Recorder?
Our Screen Recorder requires free space on your hard drive in order to capture screen recordings. You could be running low on free hard drive space which can limit how long you can record for. Here is a link to an article that provides ways to free ...
Edit a video project across a team
You can use the Video Editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click Manage Video ...
Customize the size and shape of my video
You can easily adjust and customize the size and shape of your video from the video editor. There are a number of ways to change the size of your video. You can change either the Canvas size, which is the size of your overall video, or you can change ...
Recorder captures all black instead of the screen (Windows)
Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. Windowed Mode If you are ...