My MP4 file fails to import into ScreenPal

My MP4 file fails to import into ScreenPal

With all ScreenPal plans, including free subscriptions, you can import a video file into the ScreenPal Video Editor for editing.  The videos you import must be .mp4, .screenpal, or .somrec files.

Please note, however, that not all MP4 files are the same.  Some MP4s may be formatted in such a way that they are not compatible with our application.  ScreenPal looks for h264 video (also referred to as Advanced Video Coding, or AVC video) and Advanced Audio Coding (AAC) audio within the MP4 file.  You might need to update the settings of the audio and video recorder you are using to create your MP4s to ensure that it uses these standards.  If changing these settings is not a possibility, you may be able to find a conversion tool online that you can use to transcode the files so they are compatible with ScreenPal. Examples of such conversion tools include CloudConverter and Adobe Express. 


    • Related Articles

    • Import your Chromebook recordings to a Mac or PC for editing

      Our Chromebook application allows you to make recordings of your Chromebook screen. You can then import these recordings onto a PC or Mac for editing. How to Import your Recordings to a Mac or PC Step 1: Upload Chromebook recordings to our app View ...

    • Install the ScreenPal Extension

      Follow the instructions below to install the ScreenPal extension for Google Chrome and Microsoft Edge. Our extension enables you to quickly launch our desktop apps, including the Screenshot tool, Screen Recorder, and Video Editor, and record video ...

    • Share Videos using the ScreenPal Google Chrome extension

      The ScreenPal extension for Google Chrome records enables you to record videos from any text box within your browser and insert them into these text boxes. First, click here for more information about how to install the ScreenPal extension. Click ...

    • Import and edit an mp4 or other video

      Can I import and edit an mp4 or other video? Yes. With all plans, including free subscriptions, you can import a video file to use in the Video Editor. The videos you import must be .mp4, .screenpal, or .somrec files. To import a video, open the ...

    • Automatically Import into ScreenPal feature does not work

      For some Mac users, when you click Automatically Import into ScreenPal, the checkbox remains unselected. A tooltip is then displayed which states, "ScreenPal needs your permission to listen for new screenshot files." This issue occurs when you click ...