If you are unable to record the screen, camera or microphone using ScreenPal on macOS, use the following steps to ensure that all necessary permissions are enabled.
- Click the Apple icon (top-left corner of your screen) and select System Settings:
![](https://support.screenpal.com/galleryDocuments/edbsn39557fee95b87807932b45120a93cb47aa974e393d754205258a671c14d3c35aa38d04a266dc115ab8452592e00c09a5?inline=true)
- Navigate to the Privacy & Security tab, then go through and check the Camera, Microphone, Files and Folders, and Screen & System Audio Recording settings:
![](https://support.screenpal.com/galleryDocuments/edbsn09e354eb0352b11c22058f1f4f1105dc699e768f33dae7eb32fb5a58852147f1dbeff944d49cdcd689fcefeeec465824?inline=true)
Note: Older versions of macOS display Screen Recording instead of Screen & System Audio Recording.
- In each of these settings windows, toggle ScreenPal to Enabled:
![](https://support.screenpal.com/galleryDocuments/edbsn3b65fc9ed92beeee6b663f45e9934dcfeeae3bbab96e26fe41b3f670541172e54fe2279fadfe0b29e6838133818fcde2?inline=true)
After enabling these permissions, exit and relaunch the application. Here are the steps to do so:
- From the right side of the Mac menu bar, Control+Click the ScreenPal app icon.
- Select Quit from the pop-up menu:
![](https://support.screenpal.com/galleryDocuments/edbsn7fd30332cedebb9f917aa73264dee2c704184b5a91a804e2effc12fb29e3de4b0d2e96c94bcb5535eac435885912540e?inline=true)
- Login to screenpal.com.
- Use the desired launch icon:
![](https://support.screenpal.com/galleryDocuments/edbsn3b65fc9ed92beeee6b663f45e9934dcf9d8fdcf895a2393bf11a06aadcd085c640e8bd4deb664392dd05ec4737142b29?inline=true)