macOS permissions

macOS permissions

If you are unable to record the screen, camera  or microphone using ScreenPal on macOS, use the following steps to ensure that all necessary permissions are enabled.
  1. Click the Apple icon (top-left corner of your screen) and select System Settings:
    macOS menu bar with Apple menu open and arrow pointing to System Settings
  2. Navigate to the Privacy & Security tab, then go through and check the Camera, Microphone, Files and Folders, and Screen & System Audio Recording settings:
    Privacy & Security menu with arrows pointing to Microphone, Camera, Files and Folders, and Screen & System Audio Recording
    Note: Older versions of macOS display Screen Recording instead of Screen & System Audio Recording.
  3. In each of these settings windows, toggle ScreenPal to Enabled:
    ScreenPal list item with arrow pointing to toggle's enabled state

After enabling these permissions, exit and relaunch the application.  Here are the steps to do so:
  1. From the right side of the Mac menu bar, Control+Click the ScreenPal app icon.
  2. Select Quit from the pop-up menu:
    macOS menu bar with ScreenPal icon and Quit option
  3. Login to screenpal.com.
  4. Use the desired launch icon:
    Create menu with desktop tools highlighted

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