When you download ScreenPal and attempt to install it, you will receive a message that states, "Installer would like to access files in your Downloads folder," or similar.
If you click Don't Allow, you will receive a message stating that the installation failed because it encountered an error.
This happens because when you run the ScreenPal installer, macOS asks for permission to the folder where you downloaded the installation .pkg. You must grant permission in order for the installer to access this folder. When ScreenPal is finished installing, macOS will automatically remove this permission.
Additionally, if you are running an older macOS, such as Ventura 13.1, and you accidentally deny permissions, you will not be prompted again when you try to install our app a second time.
To fix this, find the Installer entry in the Files and Folders box and move the toggle beside Downloads Folder to the On position, as shown below:
Grant permission to record on MAC OS
Grant Screen Recording permission If you are experiencing issues recording your screen with our application using MAC OS, or if the application is only recording your background or wallpaper, follow the steps below to troubleshoot this issue. 1. On ...
Recorder will not launch from my web browser
If you're having troubles launching the Screen Recorder from within your web browser then you should try downloading our stand-alone app installer so you can run the Screen Recorder like any other app installed on your Windows or Mac computer: ...
"Sorry, this recording has missing files since iCloud Drive 'Optimize Mac Storage'" is enabled
ScreenPal stores your video projects in a default folder on your Mac. Older versions of ScreenPal store video projects in the Documents folder, in either a ScreenPal sub-folder, or a Screencast-O-Matic folder (if you used ScreenPal prior to the ...
How iCloud may affect Screenshots on Mac
Where did my screenshots go? With older versions of ScreenPal, screenshots are stored by default in the Documents folder on your Mac. If this is the case, you may find some of your screenshots missing due to the use of iCloud's Optimize Mac Storage ...
Edit a video project across a team
You can use the Video Editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click Manage Video ...