Mac installation fails when you deny installer permission to files

When you download ScreenPal and attempt to install it, you will receive a message that states, "Installer would like to access files in your Downloads folder," or similar.

If you click Don't Allow, you will receive a message stating that the installation failed because it encountered an error.

This happens because when you run the ScreenPal installer, macOS asks for permission to the folder where you downloaded the installation .pkg. You must grant permission in order for the installer to access this folder. When ScreenPal is finished installing, macOS will automatically remove this permission.

Additionally, if you are running an older macOS, such as Ventura 13.1, and you accidentally deny permissions, you will not be prompted again when you try to install our app a second time.

To fix this, find the Installer entry in the Files and Folders box and move the toggle beside Downloads Folder to the On position, as shown below:

• Related Articles

• "Sorry, this recording has missing files since iCloud Drive 'Optimize Mac Storage'" is enabled

  ScreenPal stores your video projects in a default folder on your Mac. Older versions of ScreenPal store video projects in the Documents folder, in either a ScreenPal sub-folder, or a Screencast-O-Matic folder (if you used ScreenPal prior to the ...

• Admins: Silently install ScreenPal for a group of users on Windows and Mac

  Silently install ScreenPal for a group of users As an administrator of your organization's ScreenPal Team Plan, you can install the ScreenPal desktop application for users within your organization on one more more computers remotely. To do this, ...

• Install the ScreenPal app on macOS

  Install ScreenPal for macOS The ScreenPal desktop app includes the Screen Recorder, Video Editor, Screenshot and Image Editor tools. Complete the steps below to install the app for macOS. 1. Go to screenpal.com. In the upper right corner, log into ...

• Recorder will not launch from my web browser

  If you're having trouble launching the Screen Recorder desktop app from within your web browser, be sure to check the following: Are cookies blocked in your web browser, or via a browser extension? If yes, enable cookies, reboot your computer to ...

• Audio waveform not showing up on a Mac with USB mic

  Audio may not record if the microphone settings are incompatible. Here are the steps to check and adjust these settings: Click on the Spotlight Search icon, type "audio midi setup" in the pop-up, and select Audio MIDI Setup to open the utility: In ...