iOS Frequently Asked Questions

How do I record my microphone?

First, make sure that your phone is not set to silent. After clicking Launch Recorder, make sure to tap the microphone. The text below the microphone will say "Microphone On" and the microphone icon will display in red.

Please note that certain apps on your mobile device might limit what can be captured within them due to security and privacy restrictions, as well as copyright laws. Often, the audio in these apps cannot be captured by any screen recorder apps.

Why don't I hear my audio on playback?

Verify that your phone is not set to silent mode during playback. To turn off silent mode, flip the toggle on the side of your device.

You can also turn off silent mode by opening the Control Center. Touch the battery/wifi icon at the top right corner of your screen and swipe down. Drag the volume slider up to turn off silent mode. 

Ensure that your phone's ringer and media volume are turned up and be sure to turn off any connected Bluetooth devices, such as headphones or speakers, as they can interfere with audio capture and playback.

Why does my video stop recording suddenly?

Please make sure that your device has sufficient space to record and save your video.

Check your storage:

You can view your device's available space by going to the Settings app. Tap General and then iPhone Storage or iPad Storage.

If you believe that your device has enough storage space and you are still experiencing issues with recording, please visit Settings on your app and click "Need help? Email support" to open a ticket

Why don't I see the screen to start the screen recorder?

Unfortunately, the operating system gets stuck sometimes! You will need to restart our app. You can do this by double-clicking the home button (on older iPhone models) or swiping up on your screen. Swipe up the ScreenPal app up to force close the app. Next, reopen the app and try again.

How do I transfer my recordings to the desktop video editor?

Have a ScreenPal account? Tap Settings in the bottom right. On the Settings page, click Add account to connect your existing ScreenPal account and upload recordings to the Desktop Video Editor.

How do I add a Facecam recording to my video?

Apple's operating system does not allow the ScreenPal app to capture your screen and camera at the same time. Instead, you can add a Facecam recording to a video as an overlay.

1. First, complete and save your recording.

2. Next, tap the video thumbnail, and then tap Edit in the upper right corner.

3. At the bottom of the screen, tap Facecam. 

4. Choose the location of your Facecam by dragging and dropping to reposition it.  You can also choose specific segments of your video to which to apply the Facecam.

How do I get support or provide feedback?

For additional assistance, please visit Settings on your app and click "Need help? Email support" to open a ticket. 

Have feedback? We would love to hear it! Email feedback@screenpal.com. 

• Related Articles

• Install the iOS App

  Create videos from anywhere with the ScreenPal app for iOS. To install this app on your iPhone or iPad, complete the steps below. 1. Tap the App Store icon () on your iPhone or iPad and search for "ScreenPal", or click here. 2. Click Get to download ...

• Android Frequently Asked Questions

  How do I get your app? You can download and install our app from Google Play Store. How do I record my screen? First, launch our app from your device. Next, tap the red Rec button at the bottom of the screen to launch the recorder. From there, you ...

• Screencast-O-Matic is now ScreenPal: Frequently Asked Questions

  Q: What has changed? A: Our name and branding. You can still expect the same quality products and support, with a new name that is easier to say, spell, understand, and type. Our tools work the same way they always have, with a fresh look. ...

• Show finger taps when recording your screen on iOS

  Our mobile application does not capture user gestures, such as taps and swipes, for display within the recorder, in order to protect your privacy. However, you can enable AssistiveTouch on your Apple device and our application will capture these ...

• Add the facecam to a screen recording using iOS

  Apple's operating system does not allow our app to capture your screen and camera at the same time. Instead of creating a video that includes a screen recording and facecam recording at the same time, you can overlay a facecam recording onto an ...