I use Single Sign On to log in but I cannot access my Team Plan

When your organization configures Team Member access to our creator tools using Single Sign On (via SAML), it means that you can visit your team's access page and enter the username and password used to log into your organization's network to access our application without creating a separate user account for our site.

If you access the application using this method and do not see that you are part of a Team Plan, it likely means that your organizational account was accidentally disconnected. To reconnect your account, complete the steps below.

1. Go to your team's unique access page.

If you do not have this URL, your Team Administrator can provide it to you. This URL typically looks similar to: https://screenpal.com/[uniqueURL]. 

2. You will be prompted to log in using your organization's network credentials or, if you are already logged in, you will be re-directed to https://screenpal.com/content.

3. To verify you have been added to your organization's Team Plan, click your user badge in the upper right corner of the page.

This displays your user menu. If you are part of a team you will see Team Member just below your email address, as well as the name of the team you are currently a member of.  

You should now be able to access your Team Plan and use the tools. 

• Related Articles

• Access ScreenPal as the member of a Team Plan

  If your organization has a Team Plan, your Team Admin will send you an email invitation or a sign-up link to enable you to join as a team user. Contact your Team Admin if you have questions about how to join your Team Plan - ScreenPal cannot send you ...

• Google Workspace SAML integration

  Google Workspace SAML integration Google Workspace serving as an Identity Provider (IDP) can provide your users with single sign-on (SSO) access via Security Assertion Markup Language 2.0 Standard (SAML) to our Recorder and Video Editor under your ...

• Team Admin: Add users to your Team Plan

  Team Creators versus Team Users When you have a Team Plan, ScreenPal Team Creator licenses are consumed when Team Member logs into the ScreenPal Team Plan account during the plan month and interacts with ScreenPal content or launches the tools. Some ...

• What happens if my Team Plan lapses?

  What happens when you are a member of a K-12 Team Plan that lapses? When you are a member of a Team Plan whose Team Administrator has identified it as a K-12 plan, your content will be frozen when your plan lapses. You will see this message when you ...

• Cancel a Team Plan

  Important Information As a Team Owner, you can cancel your ScreenPal Team Plan at any time. The cancellation will go into effect at the end of your current billing cycle. When you cancel a Team Business Plan, any user who is a member of your team: ...