I tried to upload a captions file but received an error

I tried to upload a captions file but received an error

When you upload a captions file from ScreenPal hosting by clicking Captions from File, you may experience an error where the captions are not displayed in the video Timeline.  This issue occurs when your captions file is not encoded properly.


All captions files, including VTT, SRT, and SUB files, must be saved in UTF-8 format. You can determine whether the file is currently encoded in UTF-8 format by opening it in an application like Microsoft Notepad or NotePad++ and checking the application's footer.



If the captions file is currently encoded as an ANSI file, you can convert it to UTF-8 by doing one of the following:

Microsoft Notepad

1. Click File > Save As.
2. On the Save As dialog, enter a name for the file and select UTF-8 in the Encoding drop-down list.


3. Click Save.

NotePad++

1. Click the Encoding menu.
2. Select Convert to UTF-8.



    • Related Articles

    • Upload captions

      Captions ScreenPal enables you to create and upload captions from a file and add them to your video. These captions are displayed on the screen as your video plays, enabling those who cannot hear or understand the audio to access the content within ...

    • Add or edit captions

      There are several options for adding captions to a video: Add captions directly in the interactive captions editor. Upload a new captions file (you can do this in the desktop app, or in your hosting account after uploading the video to ScreenPal). ...

    • Add captions to a recording and upload to your account or to YouTube

      There are several ways to add captions to your recordings using our Video Editing tool. Add captions from a file 1. With a video open in the Video Editor, click the Captions button under Show on the right. This opens the Add Captions dialog. 2. ...

    • I'm directly uploading my recording to YouTube, but can't include my Captions in the upload

      Our application allows a user to add captions as well as upload the edited video to YouTube. Unfortunately, YouTube has its own method for adding captions so it works best to use their captioning system instead. The YouTube support article below goes ...

    • Resolve the "401 Unauthorized" error when using ScreenPal with the Moodle LMS

      If you are using the ScreenPal LTI v1.3 application with a self-hosted instance of Moodle, you may encounter a "401 Unauthorized" error message when ScreenPal tries to synchronize data with your Moodle Gradebook. This can occur when a student ...