Do you provide phone support? What number can I call?

Do you provide phone support? What number can I call?

We do not offer phone support, but we do our best to reply quickly to all support requests via email.

We provide support via email so our team can fully investigate issues, review account details, and provide the most accurate solutions possible. Email is also advantageous because it supports sharing screenshots and log files, which help expedite troubleshooting.

Idea
Want a faster support experience? When contacting us, please use the email address that is associated with your ScreenPal account. Provide a detailed description of the issue, and share screenshots if possible.

Live chat support is also available for Team Admins and Solo Max subscribers. This is accessible via the User badge dropdown menu, which is located at the top-right of the website when logged in:


Need help? Please submit a ticket here.

    • Related Articles

    • Get Help: Contact Support

      If you experience issues while using any of our apps, you can submit an error report or contact support to get help by following the steps below. Windows or Mac Desktop Apps 1. Launch the desktop app from system tray in Windows or menu bar on Mac, or ...

    • Where can I find ScreenPal's W-9 and Tax ID Number? (W9)

      Where can I find the ScreenPal (formerly Screencast-O-Matic) W-9 and Tax ID Number? Right here! ScreenPal Tax ID Number: 35-2549653

    • Import videos from your phone library

      Importing videos from my phone library You can import videos directly from your phone's video library into the ScreenPal mobile app, so you can edit and share those videos. 1. Tap the Import button in the upper left of the app screen and then select ...

    • iOS Frequently Asked Questions

      How do I record my microphone? First, make sure that your phone is not set to silent. After clicking Launch Recorder, make sure to tap the microphone. The text below the microphone will say "Microphone On" and the microphone icon will display in red. ...

    • Install the Android App

      Visit Google Play Store to download our app for your Android phone. Please note that the first time you run the app you will need an internet connection as the app needs to download a configuration component to work properly. Note: At this time we do ...