Do you provide phone support? What number can I call?
We do not
offer phone support. Why? Simply put, phone support is not the most efficient way to help you. We provide email support because it enables us to exchange links, share log files, and dive into your account history. Additionally, we can provide this support without you sitting on hold while the files transfer. This also helps us keep our costs low, so we can pass along those savings to our users.
Want a smoother support process? When contacting us, please use the email address that is associated with your account.
Need help? Please submit a ticket here
Where can I find ScreenPal's W-9 and Tax ID Number? (W9)
Where can I find the ScreenPal (formerly Screencast-O-Matic) W-9 and Tax ID Number? Right here! ScreenPal Tax ID Number: 35-2549653
Send us an error report to get help
If you experience issues while using any of our apps, you can submit an error report by following these steps: Windows or Mac Desktop Apps Open the app from your Start menu or by logging in and clicking the on the upper right of the page. In the ...
Import videos from your phone library
Importing videos from my phone library You can import videos directly from your phone's video library so that you can edit those videos and share. Tap the Import button on the upper left of the app screen and then select you video to import. Having ...
ScreenPal Chrome Extension: How to contact support with an issue
If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser. First, click the ScreenPal icon in your Chrome toolbar to display the extension, and then click the cog icon in ...
iOS Frequently Asked Questions
How do I record my microphone? First, make sure that your phone is not set to silent. After clicking Launch Recorder, make sure to tap the microphone. The text below the microphone will say "Microphone On" and the microphone icon will display in red. ...