Chromebook device troubleshooting

Chromebook device troubleshooting

If you are experiencing technical issues or the Screen Recorder is not launching properly on a Chromebook device, please try the following steps to troubleshoot.
  1. Sign out of our website by clicking your user icon () in the top right of the website and select Sign Out.
  2. Clear your Chrome browser's cache and restart your Chromebook computer. For steps on how to clear your cache, see this article.
  3. Uninstall our application from your apps.
    Uninstall the extension by following the instructions in this link:
  4. Log into our website, then click on the desired launch icon.
  5. Follow the prompts to download and install the app via the Google Play Store.
  6. Navigate back to the website and launch the app using the launch icon.     

If your issue persists or if you would like further assistance, please visit our Help Center, or scroll down and click Submit a Ticket.

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