Chromebook device troubleshooting
If you are experiencing technical issues or the Screen Recorder is not launching properly on a Chromebook device, please try the following steps to troubleshoot.
- Sign out of our website by clicking your user icon (
) in the top right of the website and select Sign Out.
- Clear your Chrome browser's cache and
restart your Chromebook computer. For steps on how to clear your cache, see this article.
- Uninstall our application from your apps.
Uninstall the extension by following the instructions in this link:
https://support.google.com/chromebook/answer/2589434?hl=en - Log into our website, then click on the desired launch icon.
- Follow the prompts to download and install the app via the Google Play Store.
- Navigate back to the website and launch the app using the launch icon.
If your issue persists or if you would like further assistance, please visit our Help Center, or scroll down and click Submit a Ticket.
Related Articles
Import your Chromebook recordings to a Mac or PC for editing
Our Chromebook application allows you to make recordings of your Chromebook screen. You can then import these recordings onto a PC or Mac for editing. How to Import your Recordings to a Mac or PC Step 1: Upload Chromebook recordings to our app View ...Upload to the hosting platform on Chromebook
Upload your videos from a Google Chromebook The Chromebook application enables you to upload your content to our hosting platform. If you would like to save your content online for easy sharing, uploading your recording to our site can provide many ...Admins: Install ScreenPal for all your Chromebook Users
Admins: Install our application for all your Chromebook users If your company or organization administers a fleet of Chromebooks with ChromeOS, you can bulk install the screen recorder and video editor from within the Google G Suite administration ...Show finger taps when recording on your Android device
In order to protect your privacy, the ScreenPal mobile application does not capture user gestures, such as taps and swipes, for display within the recorder. However, you can enable the Show taps functionality independently on your Android device and ...Why do I need to grant ScreenPal permissions to my device, camera, and microphone?
When you install our application on your mobile device, you will receive several notifications asking you to grant permissions to our app. Examples of permissions you might need to grant our application are displayed below. Access to your photos We ...