Chromebook device troubleshooting
If you are experiencing technical issues or the Screen Recorder is not launching properly on a Chromebook device, please try the following steps to troubleshoot.
1. Sign out of our website by clicking your user icon (
) in the top right of the website and select Sign Out.
2. Clear your Chrome browser's cache and
restart your Chromebook computer. For steps on how to clear your cache, see this article.
3. Uninstall our application from your apps.
4. Uninstall the extension by following the instructions in this link: https://support.google.com/chromebook/answer/2589434?hl=en
Note: Depending on the Chrome version, the Extensions option may be in the More dropdown menu, not in More Tools. In that case, select Extensions > Manage Extensions6. Log into our website, then click Create (top-right) and select Record Screen / Cam:
7. If you have the ScreenPal extension installed in Chrome, it will launch. Otherwise, the Online Screen Recorder will pop-up.
If your issue persists or if you would like further assistance, please visit our Help Center, or scroll down and click Submit a Ticket.
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