Chromebook Device Troubleshooting

Chromebook Device Troubleshooting

Chromebook Device Troubleshooting  

If you are experiencing technical issues or the Screen Recorder is not launching properly on a Chromebook device, please try the following steps to troubleshoot. 
1. Sign out of our website by clicking your user icon () in the top right of the website and select Sign Out

2. Clear your Chrome browser's cache and restart your Chromebook computer. For steps on how to clear your cache, see this article.
3. Uninstall our application from your apps. Uninstall the extension by following the instructions in the link below. 

4. Visit our website by clicking the link below. Log into your account, and click Download Install from the top right of the Account page. 
5. Last, click the Start Recorder button to launch the Recorder.
If your issue persists or if you would like further assistance, please contact the our Support Team.
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