Chrome Extension: My webcam or mic isn't working (Windows)

Chrome Extension: My webcam or mic isn't working (Windows)

If you are using Windows and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed the extension.

Google Chrome

To enable these settings for Google Chrome:
  1. Click the three horizontal dots icon (top-right) and select Settings from the dropdown menu.

  2. From Settings, select Security and Privacy.
  3. Navigate to Site Settings.
  4. Select Camera or Microphone.
  5. Finally, use the drop-down menu to select Allow for both Camera and Microphone.

Microsoft Edge

For Microsoft Edge, the process is similar but menu navigation is slightly different.  Go to Settings Cookies and Site permissions ScreenPal Extension, and then use the pull-down menus to allow camera and microphone.   Note that the ScreenPal extension may be listed as:


To reinstall the ScreenPal extension, click here.

    • Related Articles

    • ScreenPal Video Messaging Chrome Extension: How to contact support with an issue

      If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser and click Need Help? Contact Support. You will then be presented with a Get Help dialog where you can enter your ...
    • Adjust, resize, and crop a webcam recording

      If you want to adjust your webcam recording, you can easily resize and crop it in the video editor. After you complete your webcam recording, click Done and then click Save/Upload. 1. Edit the video and click on the webcam preview. The Camera menu ...
    • Selecting Mic and Webcam

      ScreenPal will select your operating system's default webcam. You can choose alternate devices by clicking the Settings icon before recording. 1. Click the ScreenPal icon in a text box to see the recorder setup. 2. Click Settings icon in upper right ...
    • Get our Google Chrome extension to launch desktop apps

      The Chrome extension allows you to launch our desktop apps directly from your Google Chrome browser. 1. Click here to open our extension page in the Chrome Web Store. 2. Click Add to Chrome. This displays a message asking you if you would like to add ...
    • Why does the Screen Recorder crash or the webcam window freeze when I try to record with the webcam?

      If the Screen Recorder crashes (or you only see a static image in the webcam window) when you try to record your webcam, you may have another application installed that is causing a conflict when the Screen Recorder tries to use the webcam. Check to ...