Chrome Extension: My webcam or mic isn't working (Windows)
If you are using Windows and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed the extension.
To enable these settings for Google Chrome:
- Click the three horizontal dots icon (top-right) and select Settings from the dropdown menu.
- From Settings, select Security and Privacy.
- Navigate to Site Settings.
- Select Camera or Microphone.
- Finally, use the drop-down menu to select Allow for both Camera and Microphone.
For Microsoft Edge, the process is similar but menu navigation is slightly different. Go to Settings > Cookies and Site permissions > ScreenPal Extension, and then use the pull-down menus to allow camera and microphone. Note that the ScreenPal extension may be listed as:
To reinstall the ScreenPal extension, click here
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