Chrome Extension: My webcam or mic isn't working (Windows)

If you are using Windows and your webcam or mic is not working while using the ScreenPal extension (after clicking the ScreenPal icon in a text box, or launching the Screen Recorder from the Chrome extension menu) you may not have enabled permissions for these devices when you installed the extension.

To enable your camera and microphone for the ScreenPal extension, complete the steps below.

1. Copy and paste the following link into your address bar:

chrome://settings/content/siteDetails?site=chrome-extension://eefedolmcildfckjamddopaplfiiankl

Note: This link will work in the Google Chrome browser, as well as in Microsoft Edge when you have the ScreenPal extension installed.

2. Ensure that Allow is selected for Camera and Microphone, as seen in the image below:

That's it! If that fails to resolve the issue, reboot your computer to clear out anything that might be stuck in cache.

You can also click the ScreenPal icon on a site to display the Choose what to record options.

From here, just switch the Narration or Camera toggle to the ON position.

To install the ScreenPal extension, just click here.

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