Chrome Extension: My webcam or mic isn't working (Windows)

Chrome Extension: My webcam or mic isn't working (Windows)

If you are using Windows and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed the extension.

Google Chrome

To enable these settings for Google Chrome:
  1. Click the three horizontal dots icon (top-right) and select Settings from the dropdown menu.

  2. From Settings, select Security and Privacy.
  3. Navigate to Site Settings.
  4. Select Camera or Microphone.
  5. Finally, use the drop-down menu to select Allow for both Camera and Microphone.

Microsoft Edge

For Microsoft Edge, the process is similar but menu navigation is slightly different.  Go to Settings > Cookies and Site permissions > ScreenPal Extension, and then use the pull-down menus to allow camera and microphone.   Note that the ScreenPal extension may be listed as:


To reinstall the ScreenPal extension, click here.

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