If you are using Windows and your webcam or mic is not working while using the ScreenPal extension (after clicking the ScreenPal icon in a text box, or launching the Screen Recorder from the Chrome extension, you may not have enabled Chrome permissions for these devices when you installed the extension.
To enable your camera for the ScreenPal extension, complete the steps below.
1. Click the Customize and control Google Chrome icon in the top right corner of your Google Chrome browser window and select Settings.
2. On the Settings page, select Privacy and security.
3. Click Site Settings.
4. Scroll down and under Permissions, click Camera.
5. In the Customized behaviors section, you should see a ScreenPal item under Not allowed to use your camera. Click the arrow next to it.
This displays your current ScreenPal permissions.
6. For Camera, click the drop-down list and select Ask (each site will ask you to enable the camera) or Allow (enables your camera on all sites).
You can also enable your microphone in the same way, if needed.
You can also click the ScreenPal icon on a site to display the Choose what to record options.
From here, just switch the Camera toggle to the ON position.
For Microsoft Edge, the process is similar but menu navigation is slightly different. Go to Settings > Cookies and Site permissions > ScreenPal Extension, and then use the pull-down menus to allow camera and microphone. Note that the ScreenPal extension may be listed as:
To reinstall the ScreenPal extension, click here
ScreenPal Chrome Extension: How to contact support with an issue
If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser. First, click the ScreenPal icon in your Chrome toolbar to display the extension, and then click the cog icon in ...
Selecting Mic and Webcam
The ScreenPal extension will automatically select your operating system's default webcam for recording. You can choose alternate devices by clicking either the Record in Browser button on the extension, or the ScreenPal icon in either a text box or ...
Adjust, resize, and crop a webcam recording
If you want to adjust your webcam recording, you can easily resize and crop it in the video editor. After you complete your webcam recording, click Done and then click Save/Upload. 1. Edit the video and click on the webcam preview. The Camera menu ...
New ScreenPal Chrome extension is disabled
Accept permissions for the new ScreenPal extension Please note that if you were running the old ScreenPal Video Messaging and Desktop Launcher extensions and you install the new extension, Chrome will disable the existing installation until you ...
Install the ScreenPal Extension
Follow the instructions below to install the ScreenPal extension for Google Chrome and Microsoft Edge. Our extension enables you to quickly launch our desktop apps, including the Screenshot tool, Screen Recorder, and Video Editor, and record video ...