Chrome Extension: My webcam or mic isn't working (Windows)

Chrome Extension: My webcam or mic isn't working (Windows)

If you are using Windows and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed the extension.

Google Chrome

To enable these settings for Google Chrome:
  1. Click the three horizontal dots icon (top-right) and select Settings from the dropdown menu.

  2. From Settings, select Security and Privacy.
  3. Navigate to Site Settings.
  4. Select Camera or Microphone.
  5. Finally, use the drop-down menu to select Allow for both Camera and Microphone.

Microsoft Edge

For Microsoft Edge, the process is similar but menu navigation is slightly different.  Go to Settings Cookies and Site permissions ScreenPal Extension, and then use the pull-down menus to allow camera and microphone.   Note that the ScreenPal extension may be listed as:

To reinstall the ScreenPal extension, click here.

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