If you are on a Windows Operating System and your webcam or mic is not working from the ScreenPal setup screen (after clicking the ScreenPal icon in a text box), you may not have enabled Chrome permissions for these devices when you installed ScreenPal.
To enable these settings for Google Chrome, visit Settings from you Chrome browser menu:
From Settings, select Security and Privacy.
Then select Site Settings:
Then select Camera or Microphone:
Finally, from this page, use the drop-down menu to select Allow for both camera and microphone.
For Microsoft Edge the process is similar but menu navigation is slightly different. Go to Settings>Cookies and Site permissions>ScreenPal Extension and then use the pulldown menus to allow camera and microphone. Note that the ScreenPal extension may be listed as:
To reinstall the ScreenPal extension, click here