ScreenPal Chrome Extension: How to contact support with an issue

If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser.

First, click the ScreenPal icon in your Chrome toolbar to display the extension, and then click the cog icon in the bottom right corner.

Next, click Need Help? Contact Support.

You will then be presented with a Get Help dialog where you can enter your email address and comment on the issue.   By default, an App Log File will be attached so we can more quickly troubleshoot the issue.  You can download the file to see what information is sent to us and deselect the checkbox if you choose not to send the log file.

If you are not using Google Chrome, need a different way to contact us, or need help with other issues, please visit our Help Center page.

• Related Articles

• Share Videos using the ScreenPal Google Chrome extension

  The ScreenPal extension for Google Chrome records enables you to record videos from any text box within your browser and insert them into these text boxes. First, click here for more information about how to install the ScreenPal extension. Click ...

• Send us an error report to get help

  If you experience issues while using any of our apps, you can submit an error report by following these steps: Windows or Mac Desktop Apps Launch the app from system tray in Windows or menu bar on Mac, or via the website: In the upper right corner of ...

• Install the ScreenPal Extension

  Follow the instructions below to install the ScreenPal extension for Google Chrome and Microsoft Edge. Our extension enables you to quickly launch our desktop apps, including the Screenshot tool, Screen Recorder, and Video Editor, and record video ...

• Use the ScreenPal extension to create an AI ticket in GitHub without a template

  You can use the ScreenPal Chrome extension with GitHub to record video bug reports and feature requests. The ScreenPal extension will use AI to automatically fill in information within the GitHub ticket, using the narration in your video. In order to ...

• When to use the ScreenPal Desktop Recorder, Google Chrome Extension, and the Mobile App

  Our app helps you capture video on all of your devices with the Desktop screen recorder, the ScreenPal Chrome extension, and our mobile application. Below is a brief explanation of each platform to help you determine when to use each one! Desktop ...