ScreenPal Video Messaging Chrome Extension: How to contact support with an issue
If you experience an issue using ScreenPal and need to contact support, you can visit the extension menu from your Google Chrome browser and click Need Help? Contact Support.
You will then be presented with a Get Help dialog where you can enter your email address and comment on the issue. By default, an App Log File will be attached so we can more quickly troubleshoot the issue. You can download the file to see what information is sent to us and deselect the checkbox if you choose not to send the log file.
If you are not using Google Chrome, need a different way to contact us, or need help with other issues, please visit our Help Center
How to send us an error report to get help
If you have experience issues while using any of our apps, you can submit an error report following these steps: Windows or Mac Desktop Apps 1. Open our app from your Start menu or by logging in and clicking the on the upper right of the page. 2. In ...
Install ScreenPal Extension
Installing in Google Chrome: Visit Chrome Web Store here. Click on "Add to Chrome" Once installed, you will see the ScreenPal icon in web based text fields. Installing in Microsoft Edge: Visit Chrome Web Store here. Click on "Add to Chrome" Once ...
Q: What has changed? A: Our name and branding. You can still expect the same quality products and support, with a new name that is easier to say, spell, understand, and type. Our tools work the same way they always have, with a fresh look. ...
Edit a video project across a team
You can use the video editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click on 'Manage Video ...
Get our Google Chrome extension to launch desktop apps
The Chrome extension allows you to launch our desktop apps directly from your Google Chrome browser. 1. Click here to open our extension page in the Chrome Web Store. 2. Click Add to Chrome. This displays a message asking you if you would like to add ...