Can't launch since Microsoft Defender SmartScreen message states that Windows protected your PC
If you attempt to launch the app via a web browser and receive a SmartScreen pop-up message stating “Windows protected your PC”, use these steps to run the app:
Click More Info
Click Run Anyway
Install the ScreenPal Extension
Follow the instructions below to install the ScreenPal extension for Google Chrome and Microsoft Edge. Our extension enables you to quickly launch our desktop apps, including the Screenshot tool, Screen Recorder, and Video Editor, and record video ...
"Sorry, this recording has missing files since iCloud Drive 'Optimize Mac Storage'" is enabled
ScreenPal stores your video projects in a default folder on your Mac. Older versions of ScreenPal store video projects in the Documents folder, in either a ScreenPal sub-folder, or a Screencast-O-Matic folder (if you used ScreenPal prior to the ...
Install the ScreenPal app on macOS
The ScreenPal desktop app includes the Screen Recorder, Video Editor, Screenshot and Image Editor tools. Here are the steps to install the desktop app on a computer running Windows or macOS. Login to screenpal.com. Note: If you are a Team user with a ...
Find a recording (Windows and macOS)
If you are unable to locate a recording, where to look depends on whether you are looking for the video project, a saved MP4 video file, an uploaded video, or an exported .screenpal file. On older versions of the application, the default storage ...
Error while encoding (Windows)
If you receive a pop-up message stating "Error while encoding" after you click Upload or Save as Video File, this may be due to your anti-virus or firewall software (e.g. Comodo, Zone Alarm, etc.). To fix this issue, set the anti-virus/firewall ...