Black letterboxing is on the left and right sides of a saved MP4 video file
The Screen Recorder captures and saves recordings in the resolution selected via the Size menu.
Recording at a resolution with a non-standard aspect ratio (e.g. 1280x800 @ 16:10) can add letterboxing to your video.
To correct the problem for future recordings, try following these steps:
Open the Screen Recorder app.
Resize the content you're capturing to fit within the 720p recorder frame.
This will avoid the addition of letterboxing in your videos because 720p has a 16:9 aspect ratio. Using any other resolution with a 16:9 aspect ratio (e.g. 1080p) will also avoid letterboxing.
Recorder captures all black instead of the screen (Windows)
Our recorder may record empty (black) video at times. These are two methods that may help alleviate the problem. In addition to the methods outlined below, please be sure you are running the latest version of our application. Windowed Mode If you are ...
Customize the size and shape of my video
You can easily adjust and customize the size and shape of your video from the video editor. There are a number of ways to change the size of your video. You can change either the Canvas size, which is the size of your overall video, or you can change ...
Edit a video project across a team
You can use the Video Editor to edit your co-worker's video projects, also known as .screenpal (or .somrec) files. To share your video files for editing with your team, you will need to export them from your Project Manager. Click Manage Video ...
Why can't I see my video on my ScreenPal Content page online?
Why can't I see my videos and images created in the app on my online Content page? Content you create using the app is stored locally on your device. It only gets uploaded to ScreenPal's content hosting platform when you open the video in the desktop ...
Video quality options
When using ScreenPal, you can record and edit your videos at any resolution. Uploading to ScreenPal hosting: If you are using the free version of our app, or you have a Solo Deluxe or Solo Premier plan, you can publish and upload videos to ScreenPal ...